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Would you please send me a private message with your account number and the full name on the account so that I can further assist you.
I also did not request a speed increase, and just noticed the last bill and the pending bill have a line item for "Speed Increase Blast Internet" at $15? I don't recall asking for this - I don't even know what it's specifically about?
Can I PM my account number also?
The speed increase upgrades your internet to Blast (75 Mbps/10 Mbps). Without the speed increase you would receive Performance internet (25 Mbps/5 Mbps). If you would like to remove the speed increase off your account, please reply directly this message.
Your speed is included in the package. To remove the speed tier, we would need to repackage your account. Please let us know how you would like to proceed.
I am unable to remove the speed increase as it is a part of your package. I would need to repackage your account to remove it. Would you like to proceed with this?
I just need the minimum internet, telephone, and tv.
It is currently ~$200 including the 'bundle discount' and I barely use it at all.
So if you can repackage for less, with the slowest internet and the fewest chanels and phone that would be great.
I am more than happy to review your account. Please send me a private message with your full name, account number, and your service address.
Call comcast and ask for customer retension. Chances are you dont need everything they are charging you for. Did you know you can
also purchase your own modem? As to phone try Magic Jack. Much cheaper then comcast. Search the internet for it.
Slap on the wrist, but something at least.
"Cable giant Comcast Corp. has been ordered by federal regulators to pay $2.3 million for wrongfully charging customers for gear and services they never requested. Officials say it is the largest civil penalty imposed on a cable operator."
I apologize for any confusion, as we certainly do not want to lose you as a valued customer. The Blast! increase has been on your billing statement since 11/30/2015. Your original promotional pricing was $39.99 a month for 12 months, where your internet service was $29.99 of that cost and your upgrade to Blast! was the other $10.00 of this cost, which was printed on your billing statements. After your promotion expired, your services went back to every day pricing, causing your Blast! upgrade to go to the standard $15.00. If you would like to remove this and downgrade your internet speed, please let me know.
I'll be more than happy to address your concerns. I have made the necessary updates requested onto your account. You will be able to review this change online via your "My Account" within the next 72 hours. If you have any additional questions or concerns in the future, please do not hesitate to reach back out to us.
I would like this removed from my account as well.
My speed increases just went from 100mbps to 200mbps and as much as I love speed, with the new caps forcing me to reduce the amount I stream and enjoy digital content as a whole I'll never use it. So the 75-100mbps included in my base plan is plenty.
I can definitely assist you with removing the Blast! Speed Increase charge. Please advise the effective date you would like for this change to occur.
Just wondering when this change will take effect as it's still listed on my account. Since it's the first of the month I'd like it removed ASAP. Thank you!
I was just hit with a $13 Speed Increase fee on my latest bill. Also there was a $9.96 credit on my bill that isn't there anymore. Is this something you could help clear up? Will PM you my name and account number. Thanks!
I apologize for the delay in response, I have been out of the office. I have repackaged the bundle deal to have the Blast! Speed Increase removed, effective 01/31/2017 as requested. The changes and adjustments will reflect on your next billing statement. If you have any further questions or concerns, please let us know.
I have reviewed your account and see that you have always had the Blast! Internet Service. This service was on a promotional offer listed as Blast! Internet. Since the promotion has expired, the service is listed as the everyday rate for the XFINITY Performance, with the actual speed listed on a separate line. We can go ahead and remove the Blast! Speed Increase, however please keep in mind, this will decrease your internet speed to the XFINITY Performance level (25 Mbps/5 Mbps). Please let me know the effective date for this change to occur.
Per your request, I have removed the Blast! Speed increase effective Sunday, 02/05/2017. The changes and adjustments will reflect on your monthly bill within one to two statements. If you have any further questions or concerns, please let us know.
Thank you for posting! I have removed the Blast! upgrade. If you have any further questions or concerns please reach back out.
Thank you for posting! I will send you a private message to discuss this further. To check your private messages click on the envelope icon located in the top right corner of the the XFINITY forulms page.
PH - moved comment to its own thread.