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Hi Gabe3oh -- We keep deposits on the account for at least 12 months. After 12 months, if you have not had a soft disconnect within the past six months, the deposit will be applied to your account.
Gabe3oh. We apologize you were misinformed. Holding the deposit for 12 months is our policy. We have no way of refunding it sooner.
We apologize for the inconvenience.