Community Forum

tv sound

New Poster

tv sound

why does the sound not match the picture many times??

Problem Solver

Re: tv sound

Are you streaming or using the regular signal?   If streaming/On Demand, it could be the  server has the audio and video out of sync.  Or, maybe the video is coming over the video signal and the audio over the internet signal.  Hopefully an agent will investigate and jump in here.

Joe V
(not a Comcast employee, just another paying customer)
Official Employee

Re: tv sound

Hi there, dirtfarmer. 

 

I want to help figure out what is going on with your sound. I can run a couple of tests and do some troubleshooting on your account. 

 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: tv sound

If you have any other questions, please feel free to reach out. 

 

Thank you for posting to our forums! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!