Community Forum
@firemomx08 wrote:
tried to put tv on, screen says no signal
Ensure the cable box is on, check to ensure all connectors/cables are tight, ensure the TV is on the correct INPUT.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@firemomx08 wrote:
tried to put tv on, screen says no signal
No signal usually means that the TV set is on the incorrect video input.
Check to see how your cable box is connected to the TV set.
If connected via RF-coaxial cable, the TV should be on channel 3 or 4.
If connected via HDMI be sure that HDMI is selected on your TV set (there may be an HDMI 2, HDMI 3, etc. input on your TV set, check them all).
If you have X1, be sure that you are connected to the HDMI output on the X1 cable box.
If you are connected via component cables (red, blue, green) be sure that your Component is selected as the input on your TV set
If your TV is connected via composite cables, (red, white and yellow) check that your TV is selected to Video or Game .
Also be sure that your cable box is turned on.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Butterfly1990 wrote:
My tv says no signal
No signal usually means that the TV set is on the incorrect video input.
Check to see how your cable box is connected to the TV set.
If connected via RF-coaxial cable, the TV should be on channel 3 or 4.
If connected via HDMI be sure that HDMI is selected on your TV set (there may be an HDMI 2, HDMI 3, etc. input on your TV set, check them all).
If you have X1, be sure that you are connected to the HDMI output on the X1 cable box.
If you are connected via component cables (red, blue, green) be sure that your Component is selected as the input on your TV set
If your TV is connected via composite cables, (red, white and yellow) check that your TV is selected to Video or Game .
Also be sure that your cable box is turned on.
I see that you were working with an agent on this issue yesterday. Is all working now? Thanks for your patience.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
