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missing multiple channels

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missing multiple channels

I have been missing multiple channels for over a month. Have spent hours on the phone, technician replaced dvr box(to no avail-go figure), service techs have been supposedly scheduled to check main line, rumors of outages, etc. I haven't wasted time checking for all missing channels but ones noted are: CBS sports, TNT, discovery,  TRU tv, national geographic, c-span, USA, outdoor. Noone at comcast can correct this problem. anyone else having this prob?

Official Employee

Re: missing multiple channels

Hello, mgdriver73. 

 

I apologize for the missing channels. I want to do my best to get that fixed for you. 

 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 


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Official Employee

Re: missing multiple channels

Hi there, mgdriver73. 

 

I wanted to touch base one more time before closing out your post. Did you have any other questions? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!