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issue with "remote control pairing" window

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issue with "remote control pairing" window

I have my remote paired to control the TV and it works to turn on/off change volume or channels. But now when I hit the guide button a window appears titled "remote control pairing". When I try to enter the numbers shown the window disappears but the TV goes back to the previous channel preventing me from seeing the guide window. Is there a way to turn this off?

 

Thank you