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i hit the wrong button on the remote and tv won't respond

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New Poster

i hit the wrong button on the remote and tv won't respond

i hit the wrong button on the remote, tv seems to still be on but screen is black;

tried hitting input button to cycle through options

tried putting on channel 3

tv is nonresponsive

Contributor

Re: i hit the wrong button on the remote and tv won't respond

Did you try turning your cable box on?

Expert

Re: i hit the wrong button on the remote and tv won't respond


@ wrote:

i hit the wrong button on the remote, tv seems to still be on but screen is black;

tried hitting input button to cycle through options

tried putting on channel 3

tv is nonresponsive


Pull the plug on the cable-box. Wait at least one minute and plug it back in and give it about 5 minutes to reset and reload. Use the television remote to turn on the television and put channel on channel 3. If the remote's battery is dead replace it. You can also use the controls on the television itself to turn on and change channel back to channel 3.


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New Poster

Re: i hit the wrong button on the remote and tv won't respond

Thanks
New Poster

Re: i hit the wrong button on the remote and tv won't respond

Hit the channel button by mistake and lost my cable connection
Official Employee

Re: i hit the wrong button on the remote and tv won't respond

Hello WilliamHammons and thank you for using the Forums. Were you able to get this issue resolved? 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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