Community Forum

gray out channels

New Poster

gray out channels

if remote can change channels with voice, why are channels not in my package grayed out. i can recall all zillion channels in package. so gray out ones not in my package. this is not and issue of hardware , it is some stupid marketing plan. i am not changing packages.
New Poster

Re: gray out channels

Is this a bad question , a bad request. I am not ever going to purchase these channels so why are they their. I can talk to remote but cant gray out channels i cant get hbo starz showtimes etc.
Official Employee

Re: gray out channels

Xfinity button to Gear Symbol to Preferences to General to Default Guide View, press Ok and choose Free to Me. Your guide will only show the channels that you get