We have suddenly, over the past three weeks, lost access to the Food Channel and Weather Channel. We may be missing more channels that I just haven't noticed yet. Absolutely nothing has changed in the billing. What's up?
Check your recent bills for a note about changes in your channel lineup. In South-Central PA, my April bill for Digital Economy TV service (other tiers may be affected as well) included this:
Xfinity TV Changes Effective May 9, 2018: The Weather Channel will only be available on Expanded Basic, Family Tier and new Sports & News tier; Cartoon Network will only be available on Digital Preferred and new Kids & Family tier; Disney Channel will only be available on Expanded Basic, Family Tier and Kids & Family tier; TruTV will only be available on Expanded Basic; Food Network will only be available on Expanded Basic, Family Tier, and new Entertainment tier.
Hello daunto. If you need further assistance upgrading your service package to include the channels you want, I can help. Please send me a private message and include your full name, service address, and account number so I can assist you.