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Xfinity TV Channels

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Xfinity TV Channels

We have suddenly, over the past three weeks, lost access to the Food Channel and Weather Channel. We may be missing more channels that I just haven't noticed yet. Absolutely nothing has changed in the billing. What's up?

Gold Problem Solver

Re: Xfinity TV Channels

Check your recent bills for a note about changes in your channel lineup. In South-Central PA, my April bill for Digital Economy TV service (other tiers may be affected as well) included this:

 

Xfinity TV Changes Effective May 9, 2018: The Weather Channel will only be available on Expanded Basic, Family Tier and new Sports & News tier; Cartoon Network will only be available on Digital Preferred and new Kids & Family tier; Disney Channel will only be available on Expanded Basic, Family Tier and Kids & Family tier; TruTV will only be available on Expanded Basic; Food Network will only be available on Expanded Basic, Family Tier, and new Entertainment tier.

Why? See http://forums.xfinity.com/t5/Channels-and-Programming/Complaint/m-p/3089427#M93419.

Official Employee

Re: Xfinity TV Channels

Hello daunto. If you need further assistance upgrading your service package to include the channels you want, I can help. Please send me a private message and include your full name, service address, and account number so I can assist you.