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XRE 03121

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XRE 03121

Just subscribed to HBO via the remote, now all I'm getting is this error code on all HBO channels. I have refreshed and done a soft and a hard reboot.
Anyone?
Official Employee

Re: XRE 03121

Greetings BigCleetis! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having issues with the HBO channels after subscribing to them. I know I would hate to miss out on the HBO awesome line up of shows. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
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Official Employee

Re: XRE 03121

Hello, BigCleetis. I have not heard back from you and hope this issue has been resolved. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!