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Why the lack of premium HD channels?

Regular Visitor

Why the lack of premium HD channels?

So I moved and I added Comcast TV, as I already have Comcast internet. I had a different provider before for the TV. But I'm having signal issues as to why I can't continue with my previous TV provider.

But with my previous provider every single premium channel is in HD. But I'm looking at your lineup online and on my guide. Which I see majority of my premium channels such as HBO, Stars, etc are not in HD. Why is this? And do you have plans to roll out more HD channels for the premium channels? I mean it's great that you have pretty much all the cable channels in HD and channels like UP, which even my other provider didn't carry in HD(sarcastically speaking because UP is a really small channel compared to the premium channels). But why not the premium channels?!

Also I already know that you can watch a lot of stuff on demand or through their apps. But I prefer to watch it live on TV, as even some of the apps don't have live streaming either. I don't understand why not every channel is in HD in this day and age. These channels you pay for are supposed to be "premium", but it makes me feel like they're not "premium" because they're not in HD.
Regular Visitor

Re: Why the lack of premium HD channels?

Why no response from Comcast or anybody? I seriously want to know why, and have my never questions answered!

I would think by now in 2018 they would have a nationalized HD channel lineup. Whether they actually carry the channel in that specific area is a different story. But when they do carry the channel, the channel should be HD. The channel should be the same if you're in Miami Florida, Brooklyn New York, or in Los Angeles or San Francisco California. Just because you live in a different area that carries that same specific channel, it shouldn't change to SD because of it.

I mean I live in a Comcast fiber optic area, and fiber optic is supposed to be able to give you more HD channels. So I would think my area I would be able to getting more HD channels. Especially my premium HD channels. I have like one HD channel of each premium channel.
Regular Contributor

Re: Why the lack of premium HD channels?

 All this talk of rolling out 4k when you can't get even get every channel in HD. My biggest pet peeve is premimum channels are PAID subscriptions.... 

 

At least with showtime you can authenticate via showtime anytime and watch the live feed of showtime east

 

However with HBO, (being on the west coast) the HBO East is not in hd.  All the boxing fights live programming airs on HBO East before HBO West.  Why do they do this?  I love how they blame the networks yet every single major Cable/SAT provider offers just about all the premiums in HD.   Directv, dish, sling, directvnow all offer the premiums in HD. 

Official Employee

Re: Why the lack of premium HD channels?


@Bigj01100 wrote:
Why no response from Comcast or anybody? I seriously want to know why, and have my never questions answered!

I would think by now in 2018 they would have a nationalized HD channel lineup. Whether they actually carry the channel in that specific area is a different story. But when they do carry the channel, the channel should be HD. The channel should be the same if you're in Miami Florida, Brooklyn New York, or in Los Angeles or San Francisco California. Just because you live in a different area that carries that same specific channel, it shouldn't change to SD because of it.

I mean I live in a Comcast fiber optic area, and fiber optic is supposed to be able to give you more HD channels. So I would think my area I would be able to getting more HD channels. Especially my premium HD channels. I have like one HD channel of each premium channel.

Apologies. The channel lineup can vary from area to area.

 

There is a LOT of HD premium content available right now and anytime On Demand and included with your current package. Actually, more HD content than ever is available today On Demand from our premium channel partners and included with your premium channel subscription. That is how premium movie content (SD and HD) is mostly consumed, via On Demand.

 

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Regular Contributor

Re: Why the lack of premium HD channels?

It is still not the same as watching something live.  I am a die hard boxing fan and all the good fights air on HBO East before HBO West.  I have to wait 3 hours to watch a HD version of it.  Seriously, why do you guys do this?  Why can't you make HBO East/West in HD because they are the MAIN HBO channels.  This is 2018 sir, 4k is around the corner and you still broadcast at SD or 480p?  Once again, DISH, DIRECTV, Slingtv, PlaystationVUE, Cox, Charter all have the premiums in HD.  

 

I could care less about HBO Family being in HD if you give me HBO East/West in HD, Showtime East/West in HD I will be a happy camper. 

Regular Contributor

HBO East not in HD!

I am trying to watch the Gennady Golovkin fight... HBO EAST IS NOT IN HD.  THIS IS 2018 CAN YOU PLEASE MAKE ALL YOUR PREMIUMS IN HD XFINITY.  Is anyone even listening?  Directv, dish, sling, hulu, all have HBO East in HD, in 2012 you guys had all the premiums in HD.  Why are you doing this to us?  I waited months for this Triple G to watch it in HD.

 

I don't want to wait 3 hours to watch it in HD via Hbo west. 

New Poster

Re: HBO East not in HD!

Yeah I just signed up - and I’m mortified. On what planet should there be premium channels not in HD? I have a gig of internet......and like 4 premium channels in HD. Feel like they should disclose this much more prominently....
New Poster

Re: Why the lack of premium HD channels?

I could not agree more. We pay tons of money so that we get every channel offered, and I only get one HD channel per premium network? That is ridiculous. And the standard definition channels are absolutely unwatchable with the terrible quality and the black bars is all the way around. This is pretty embarrassing.
New Poster

Re: Why the lack of premium HD channels?

I was not informed of the lack of premium HD movie channels until the technician was finished installing my equipment.  Why are all the extra HBO, Showtime, Cinemax, Starz and TMC channels in SD.  This is 2018.  Who watches movies in SD anymore.  I had 35+ HD premium movie channels on DirecTV, now I have 5 with Comcast.  Yes I know there is an enourmous amount of content available on Demand (There was on DirecTV too) but I don't always want to sit there for an hour sifting through thousands of movies to decide what I want to watch.  

Official Employee

Re: Why the lack of premium HD channels?


@Rodney1134 wrote:

I was not informed of the lack of premium HD movie channels until the technician was finished installing my equipment.  Why are all the extra HBO, Showtime, Cinemax, Starz and TMC channels in SD.  This is 2018.  Who watches movies in SD anymore.  I had 35+ HD premium movie channels on DirecTV, now I have 5 with Comcast.  Yes I know there is an enourmous amount of content available on Demand (There was on DirecTV too) but I don't always want to sit there for an hour sifting through thousands of movies to decide what I want to watch.  


Apologies. The channel lineup can vary from area to area.

 

There is a LOT of HD premium content available right now and anytime On Demand and included with your current package. Actually, more HD content than ever is available today On Demand from our premium channel partners and included with your premium channel subscription. That is how premium movie content (SD and HD) is mostly consumed, via On Demand.

 

With X1 and the included voice remote,  our customers  you can search for titles, actors and genre, even multiples of those, "Show me comedies with Tom Hanks and Meg Ryan"  as an example.   

 

https://www.xfinity.com/support/articles/x1-search-index

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New Poster

Re: Why the lack of premium HD channels?

Why doesn't Comcast reply to questions?  The numbering system on my channel lineup is all in the multi-hundreds.  Very annoying when other carriers start with 2 for NPR and progress from there.

New Poster

Re: Why the lack of premium HD channels?

Comcast says you get all the Premium channels with their Premium package, but unlike everyone else, they only include one Premium HBO, etc. It took me a while to realize this. 

 

This is truly deceptive marketing. 

 

Plus the DVR  they supply for free is worth every penny. The remote is a piece of junk, and the DVR is so slow that the Dish DVR I had 15 years ago was faster. Oh, and this DVR is the most unstable one I have ever seen. 

 

Fortunately this can be fixed by substituting a TIVO DVR, which is excellent. But there is no way around the Premium channels being mostly SD. 

New Poster

Re: Why the lack of premium HD channels?

Thanks for the standard reply I've seen over and over in this forum. Do you even read beyond the first sentence? I could just use Netflix and Amazon, for a lot cheaper, if all I cared about was OnDemand content.
Expert

Re: Why the lack of premium HD channels?


@Rodney1134 wrote:
Thanks for the standard reply I've seen over and over in this forum. Do you even read beyond the first sentence? I could just use Netflix and Amazon, for a lot cheaper, if all I cared about was OnDemand content.

When it comes to linear channels there is a limited amount of broadband that determines what a company can use. Comcast has eliminated at lot of 1080i channels since converting from MPEG2 to MPEG4. This of course included most premium HD channels (HBO and others).

 

None of us know what their future plans for this gained space are. Maybe 4K channels, or other future needs. At any rate, they are betting people with premium channels would use On Demand for watching premium channels in 720p. So that leaves about 1 linear channel in HD for each for HBO, and the other premium channels offered. Whether is business decision works out for them only the future will tell.

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New Poster

Re: Why the lack of premium HD channels?


@MNtundraRET wrote:

 

When it comes to linear channels there is a limited amount of broadband that determines what a company can use. Comcast has eliminated at lot of 1080i channels since converting from MPEG2 to MPEG4. This of course included most premium HD channels (HBO and others).

None of us know what their future plans for this gained space are. Maybe 4K channels, or other future needs. At any rate, they are betting people with premium channels would use On Demand for watching premium channels in 720p. So that leaves about 1 linear channel in HD for each for HBO, and the other premium channels offered. Whether is business decision works out for them only the future will tell.


The real problem is that this is hidden from the customer, who, like myself, may have had all Premium channels from the two major satellite providers in HD for many years.  We are told we are getting all the Premium channels when we sign up for Comcast. Who would think that would mean most of them are in SD. In fact when I realized what had happened, I called Comcast "support" to ask where the missing HD channels were. The representative was audibly shocked when she realized how few Premium channels were in HD. It appears that even the "support" people aren't informed about this.