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Why is the channel guide showing me channels I don't have.

New Poster

Why is the channel guide showing me channels I don't have.

I am setting my channel guide to filter to only channels that are "Free To Me", basically the channels I get.  But channels keep showing up in the guide and when I click on them I am told that I am not subscribed to (example: Travel Channel).  It is frustrating that when I use the filter it is not correct.

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Frequent Visitor

Re: Why is the channel guide showing me channels I don't have.

I am having the exact same problem. Xfinity comcast telling me I need to go to preferred pckg. I have channel listing in my acct that shows I have travel channel and Turner classic movies. Have also had 2 reps from comcast telling me I have these channels. Regrettably I am still contacting comcast xfinity but get nothing out of it
Frequent Visitor

Re: Why is the channel guide showing me channels I don't have.

I had to go through and set all the channels I get as favorites and then filter it as favorites view. That way you can just see the the channels you get. It is still a bit annoying because I haven't figured out a way to just scroll through the favorites with the channel button without going into the guide. If someone knows a way to do this let me know.