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Why is channel 172 missing?

New Poster

Why is channel 172 missing?

Channel 172 has been missing for the last few days. I called customer service and they told me that channel is no longer in business. But it works on the tv with an antenna.

 

Official Employee

Re: Why is channel 172 missing?

 

Hello LCSJL, I show that channel #172 is not part of your channel lineup. Do you know what network aired on this channel before change? 

New Poster

Re: Why is channel 172 missing?

I just had the same thing told to me that 172 is now missing.  It was there at the end of Dec 2017.  I also just spoke to Comcast and they said it wasn't in my line up.  In April 2017, when I signed up for Comcast, that was one of the channels I said I must have.  I am pretty sure it was there all last year.  Maybe it changed to another number?  LCSJL do you know what the name of 172 was/is?

New Poster

Re: Why is channel 172 missing?

It was the Sino tv Chanel
Official Employee

Re: Why is channel 172 missing?

 

Alanluolover wrote: It was the Sino tv Chanel

 

There were some recent updates to your channel lineup and this did affect some of your channel listings. I show that "Sino TV" has been moved to KCNS network on channel #21 in SD and #700 in HD. 

New Poster

Re: Why is channel 172 missing?

Channel 21 for SD or Channel 700 for HD has nothing to do with Sino TV.  Sino TV  (Sino Television Network) is a chinese channel previously assigned to channel 172, while the two channels you provided is a channel about religion hosted by Jimmy Swaggart.  Would you please look into this matter in more details?  Hope you can help us find out the new channel for Sino TV soon.  Thanks.

Official Employee

Re: Why is channel 172 missing?

b_yeung wrote: Channel 21 for SD or Channel 700 for HD has nothing to do with Sino TV.  Sino TV  (Sino Television Network) is a chinese channel previously assigned to channel 172, while the two channels you provided is a channel about religion hosted by Jimmy Swaggart.  Would you please look into this matter in more details?  Hope you can help us find out the new channel for Sino TV soon.  Thanks.

 

Thank you for pointing this out for me, I show that KCNS is on the channels listed above (#21 SD and #700 in HD) but Sino was removed from the lineup because it no longer exist. 

Expert

Re: Why is channel 172 missing?


ComcastAmir wrote:

b_yeung wrote: Channel 21 for SD or Channel 700 for HD has nothing to do with Sino TV.  Sino TV  (Sino Television Network) is a chinese channel previously assigned to channel 172, while the two channels you provided is a channel about religion hosted by Jimmy Swaggart.  Would you please look into this matter in more details?  Hope you can help us find out the new channel for Sino TV soon.  Thanks.

 

Thank you for pointing this out for me, I show that KCNS is on the channels listed above (#21 SD and #700 in HD) but Sino was removed from the lineup because it no longer exist


@ComcastAmir, can you confirm this?  Looking at the KCNS SINO website the lineup for today includes

4:00 am   Sino Nightly News

5:00 am   The Beauty of Taiwan

8:00 am   Satellite News from Zhe Jiang

8:30 am   News from Taiwan

etc throughout the day with basically SINO programming

 

Thanks!



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: Why is channel 172 missing?

This information was included in November billing statements. It was dropped Jan1/18
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Expert

Re: Why is channel 172 missing?

ComcastAndrew, so it was just a case of symantics, then.  Where ComcastAmir said it no longer exists, it was actually dropped by Comcast.  Just wanted to make that clear.

 

Thanks for the clarification.  Smiley Wink



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: Why is channel 172 missing?

 

@Again, thank you for reaching out to clarify and keeping me honest. The information I have regarding this change uses those exact words "no longer exists" I will make sure we get this information updated immediately, have a good day. 

Official Employee
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Re: Why is channel 172 missing?