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Where’s my WETV?

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Where’s my WETV?

I’ve been a Comcast customer for years. My contract expired and I picked a new one. Assured by the CR Rep that I would have all my same channels, services and then some seeing as how I upgraded, however, 4 channels are missing. I don’t care about 3 of them but where’s my WETV? Not cool Comcast! I pay y’all good money every month and don’t even use the voice part of the plan that I pay for. Give customers what they want.
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Problem Solver

Re: Where’s my WETV?

This has been an issue with WE and some other channels. The new Comcast plans do not include these channels. There is no way to get WE on your current plan, and you're not able to switch back to your old plan that includes WE.

 

It is strongly advised for fans of WE and ID to remain with their existing plan to keep these channels at the moment.

Frequent Visitor

Re: Where’s my WETV?

Except if you are a new customer and there is nothing to go back to. Or ditch comcast but there is no other company to switch to. Comcast is the only decent game in town.
Official Employee

Re: Where’s my WETV?

Hello, Mem07. Welcome to the Xfinity Forums! Unfortunately, WeTv is no longer available in our channel lineups along with Investigation Discovery, Up TV, and WGN America. If you do not use your voice services, I would be more than happy to look over our available promotions and help find you a new service plan that better fits your needs.  Please send me a private message with your first and last name so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


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Official Employee

Re: Where’s my WETV?

 Mem07, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to find a new service plan that better fits your needs, but if you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!