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What's going on with the ESPN channels pixelating?

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Contributor

What's going on with the ESPN channels pixelating?

I'm trying to watch the Quck Lane Bowl  right now and the picture's pixelating like crazy.

Regular Contributor

Re: What's going on with the ESPN channels pixelating?

happened to me in Detroit, it affected every box I had and also my cable card, i didn't go through all channels but it affected 201/202/203 

 

FSN-det/ESPN/ESPN2

 

I ended up streaming the 2nd half of the game as the situation was so bad.

 

Luckily, it seemed to be fixed by the start of the next game.

 

Can anyone at Comcast tell us what happened there? When I called in to lodge a complaint, it was mentioned that this was a VERY widespread situation (entire regions of the country)

 

 

Official Employee

Re: What's going on with the ESPN channels pixelating?

Hello hwkn. Thanks for posting on our Forum. I can assist with troubleshooting your pixelating ESPN channels issue. To get started, please send me a private message and include your full name so I can access your account. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
 


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Contributor

Re: What's going on with the ESPN channels pixelating?

It also stopped pixelating here by the start of the next game btw.

Regular Contributor

Re: What's going on with the ESPN channels pixelating?

but the question remains : WHY did this happen?

 

you can answer that right here in the public forum, no need to PM anyone....

Regular Contributor

Re: What's going on with the ESPN channels pixelating?

I can tell you that on the night of the 26th there was a channel outage in the Chicago area that affected all the ESPN channels as well as many others, but not all---abc, cbs, nbc, fox , all worked.  It lasted about an hour.

Official Employee

Re: What's going on with the ESPN channels pixelating?

Hi everyone. Pixelation can be caused my a lack of signal strength at the premise, a service interruption, or problems with the network itself. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: What's going on with the ESPN channels pixelating?

If you need any further assistance with this, please create a new post. Thank you!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!