We just renewed our Comcast contract and am now learning that the ID channel will not be included in the package. This is the most watched channel in our home and one of the key reasons for our decision to stay with Comcast. I feel deceived this wasn’t noted by the sales rep up front. And don’t understand, with so many subscribers that watch the ID channel and seem to be as upset as I am, why Comcast no longer provides this channel. If we do not get ID channel going forward, I will consider cancelling my subscription.
I am very upset with Comcast right now. I was calling with a technical question and then I was convinced to add netflix to my plan. Come to find out(without warning from Comcast) that with this change I'd be losing some of my favorite channels-ID, WE and Tru TV!!!
I called customer service and they said I was "Grandfathered In " to those channels and now there is no way to get them. I want my old plan back!
Lori-1964 -- Welcome to the Xfinity Forums and thank you for reaching out with your concern. I apologize for the inconvenience and frustrations, I would like to assist you from here and see what happened. Please send me a private message verifying your full name exactly as it's listed on the billing statement. To send a private message click on my name, then click "Send a message".
I just got my new "Services & Pricing + Channel Lineup" effective Jan. 1, 2019. I haven't seen one since 2017.
It came as part of my billing statement. If you don't get a bill check you copy found on the Comcast site and print it out. I have all these channels most are asking about here. The list will show what service levels and channels where found in your particular service area.
Iwas recently informed by 3 Comcast employees that if I added Comcast home phone to my "Double Play", I would save $20-$30/month so I made the change. Like so many, I didn't read the new contract that I signed. That's on me. Well, the Comcast employees FAILED to advise me that I would lose channels, an in particular, Investigation Discovery (my absolutely favorite TV channel). Comcast needs to train their staff better. I am seeking legal advice. I just signed a 2 year contract. I'm open to suggestions. I've been a loyal customer for 16 years, but relationship may come to a screaching halt if Coimcast can't fix this issue ASAP.