Hi there, Kbrooks4.
I received your private message and will reach out ASAP. Thank you for posting to the forums.
A quick clarification, regarding the forum guidelines, make sure you hold on tight for us to reach out once your post is made. This is per our guidelines on the forum.
I added TV service because they had the Id channel and was told that I would have it. I will be canceling TV service as soon as I can. They LIED about this channel!!!
This channel was one of the most watched in my house too. xfinity TV service is not as advanced as Satellite service too. They need to catch up to Satellite service.
Why does xfinity only offer ID in a tv only package and NOT with tv and internet package in the 19030 area? It makes no sense at all!! I cancel xfinity when they dropped the channel.. and I find out that my neighbors still have the channel and they have xfinity!!! <Edited>
Comcast has ID in the Chicago area. It's 271 (SD), and 324/1444 (HD). Oddly, it is NOT included in some higher packages, only lower ones. TruTV and a few others are also in that weird situation.
Hello, Kbrooks4. We have not heard back from you. If you still need assistance, please feel free to start a new public thread.
I recently signed up for the X1 package, and now I cannot watch ID in HD, it tells me i need a subscription and its not in my lineup, I had starter package before and had ID HD. Why on earth would I lose that channel by upgrading?
Bottom line - Comcast is being the problem with the 'contract issues' and only they can fix this
Couldn't repy in the "what happened to ID" thread so I started this one. Been hearing for MONTHS now that it was 'contract issues' and just wait for it to come back. Can't change plans (even though I want to go to faster internet) because if this channel family goes away we might as well cancel the TV service. (don't care one little bit about endless sports channels)
So I tried it from the other end and reached out to ID:
What is wrong with this company?!? I recently became a Xfinity customer. When I signed up, I asked the customer service rep IMPLICITLY if I would have the ID Network as part of my package. I was told "Yes." Guess what? No ID Network! I've called and chatted with reps. I've been told different things by EVERY representative! One told me the contract is being renegotiated and the channel will be back soon. Another told me the channel was completely dropped and will not be coming back. The REALLY funny part is that my brother - who lives 10 minutes away from me - still has the ID Network. How is this possible? When I inquired with yet another representative about this, I was told he would be losing the channel, too. Yet, another representative told me he is "probably" grandfathered in and will keep the channel. Huh?? This is ridiculous! The ID Network is one of my favorite channels! I would have NEVER switched to Xfinity if I had been told the ID Network would not be part of my package. Instead, I was completely lied to by a Xfinity rep when I signed up. Additionally, no one seems to be on the same page with regards to what is going on with the ID Network. Does no one that works at Xfinity communicate anything to their employees? Are they just making up stuff when you call or chat with an issue? This is ridiculous!
WHY IS THE ID CHANNEL GONE FROM OUR TV LINE-UP?
Most of Comcast has the ID channel. But, they seem to be trying to get rid of it. Newer packages no longer include it. Only legacy packages that new users cannot get still have it. And if you are an existing customer and change something on your account, you will be updated to the new package codes and possibly lose several channels.
What happened to the ID Channel? I see a lot of members in forums complaining about losing this channel. Where is everyone going to get this channel? Are you leaving xfiniity or adding another service to get it?
This is SOOO very sad! As much as we pay for this service and you DID NOT tell us that this channel would be excluded from our packages AND you have not fixed the problem after this long amount of time. You at least owe us current updates. Many of us, such as myself, will be dropping this service soon due to the unprofessional way this company keeps secrets and takes our money without giving us a choice. I can take my $200 a month payment and go somewhere else without this hassle!
Thank you for posting to the Xfinity Forums to express your feedback regarding the ID Channel. I can understand why you would be upset about not being informed of this change. Our content teams work daily to bring you the best, most expansive programming possible. In some cases, however, certain factors such as licensing or contract agreements prevent us from carrying particular television episodes, series, or even channels. We’re always evaluating our catalog as our customer’s needs change, so this content may become available in the future. We appreciate your feedback. I'll pass this along to my leadership team.
WHAT TV PACKAGE DO I NEED TO GET THE ID CHANNEL
The ID channel is not currently offered in any package. Sorry.
I just upgraded my service and lost the ID channel and was told they dont carry it, been a comcast customer for 32 years????? why does this happen is Direct Tv a better alternative, it is in their basic lineup?
I am so angry with Comcast for dropping the ID channel. Nobody will give me an answer as to why.
We are paying an arm and a leg for triple play, but the most watched channel is no longer available.
Comcast...Are you going to bring ID back, if not WHY??
I was told that ID network contract ended and Comcast is working to renew it, looking at the post from December of 2017, how long does it take? I only watch ID network ever, do I have to change to a new Cable provider to get ID network????? Xfinity is going down hill fast and raising prices. Bring back ID network!!