I have found a page to send feed back to the Executive Customer Service VP. Think it’ll be seen or chucked off as trash?
Below letter as shown on Comcast site: QUOTED
“ Hello, I'm Tom Karinshak, Executive Vice President, Customer Service at Comcast. As a Comcast customer, you are priority number one. We have a dedicated team of employees across the country working hard every day to make sure we deliver the superior experience you deserve. We are here for you. If you have a question or a concern about your service, we have numerous ways you can reach us. Please choose one that's convenient for you and connect with our team.“
Does any one else by this at all? I don’t
I hadn't noticed this one. It is recent. It must be a replacement for the older one which seemed to be set up for failure. I tried the old one a few times when I first joined the forum. Are you going to try it out?
I spoke to comcast this evening. I still get all of these channels that were taken off. The reason why is because we still have 1 of there old packages. And we still have them. But I was told if i went to another package i wouldnt get them at all. The person told me because these channels chose not to renew there contracts with comcast. Im upset because they took away the word channel. I was also told Im no longer in a contract. So we are going to verzion fios.
We just renewed our Comcast contract and am now learning that the ID channel will not be included in the package. This is the most watched channel in our home and one of the key reasons for our decision to stay with Comcast. I feel deceived this wasn’t noted by the sales rep up front. And don’t understand, with so many subscribers that watch the ID channel and seem to be as upset as I am, why Comcast no longer provides this channel. If we do not get ID channel going forward, I will consider cancelling my subscription.
I am very upset with Comcast right now. I was calling with a technical question and then I was convinced to add netflix to my plan. Come to find out(without warning from Comcast) that with this change I'd be losing some of my favorite channels-ID, WE and Tru TV!!!
I called customer service and they said I was "Grandfathered In " to those channels and now there is no way to get them. I want my old plan back!
Recently switched to Xfinity from Fios, I asked the agent several times if ID was included in this package. Each time I was told yes, only to get it and discover xfinity doesn’t even carry this station anymore. <Edited> This was my favorite channel now I don’t have it. Had I known this I would have stayed with Fios.
Lori-1964 -- Welcome to the Xfinity Forums and thank you for reaching out with your concern. I apologize for the inconvenience and frustrations, I would like to assist you from here and see what happened. Please send me a private message verifying your full name exactly as it's listed on the billing statement. To send a private message click on my name, then click "Send a message".
I just got my new "Services & Pricing + Channel Lineup" effective Jan. 1, 2019. I haven't seen one since 2017.
It came as part of my billing statement. If you don't get a bill check you copy found on the Comcast site and print it out. I have all these channels most are asking about here. The list will show what service levels and channels where found in your particular service area.
Iwas recently informed by 3 Comcast employees that if I added Comcast home phone to my "Double Play", I would save $20-$30/month so I made the change. Like so many, I didn't read the new contract that I signed. That's on me. Well, the Comcast employees FAILED to advise me that I would lose channels, an in particular, Investigation Discovery (my absolutely favorite TV channel). Comcast needs to train their staff better. I am seeking legal advice. I just signed a 2 year contract. I'm open to suggestions. I've been a loyal customer for 16 years, but relationship may come to a screaching halt if Coimcast can't fix this issue ASAP.
Look, Comcast/Xfinity - My bill just increased and NOW FIND NO MORE ID DISCOVERY CHANNEL! Service Tech came with new box (no Service Charge as long time customer 20+ years) for being able to use ON Demand thru YouTube at no charge (per Customer Resolutions Member who had Service Tech come over) Worked 1 day NOW GONE!!! NOW WHAT! I want that Channel Back, however You Do IT ComCast/Xfinity - <Edited> Want RESPONSE ASAP!
bumpsnwarts1234, thank you for reaching out to us on the forums.
I would be happy to review the account with you to see what options are available to reduce your monthly bill. Regarding the ID channel, we regularly examine our channel lineups and talk with a wide range of programmers to ensure that we are bringing the content that our customers want the most. We appreciate your feedback.
Please feel free to send me a PM with your first and last name to review the account further together.
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”
As always Comcast continues to push customers to find other tv options. Annually your billing goes up and you have to call customer service and beg and plead for some relief that always ends up in changing to things you dont need or taking "advantage" of what they can do for you this year. I had premium channels removed this year but last year it was the only way to reduce my bill. Was assured no other channels will be removed. The one channel I watch daily ID TV was removed because COMCAST didnt renew with them. Oh its been gone a while but we continued to receive it because, as a customer service person advised this morning, they couldnt figure out how to remove it so when you change your service and refresh it is gone with no way to get it back. You pay hundreds of dollars monthly to keep a service because you try to stay loyal and they thank you by taking and taking. I have many other options that I am exploring up to and including leaving. Not over one channel but just the pure inability to get good and proper service. <Edited> You are a service and you provide anything but. Customers should have a voice. I guess if enough leave maybe the impact will be heard but why cant you simplify the annual billing, give customers decent choices and stop removing channels without customers knowledge. <Edited>
I am beyond dissapointed!!!
I was with Comcast for quite a few years, since U-Verse in my area was taken over by Frontier.
I got to tell you, <Edited>.
Last week I went on chat to find out if there is a better plan for me. The rep assured me several times that ID channel is available in my new plan.
Guess what, when I switched, I found out it is not and I can not come back to my old plan because it is not available anymore!
For a few days I tried to get some answers and tried to complain... Only thing I got was $20.00 credit.
At this point Frontier really is looking better and better...
I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".
After somebody called me last week to offer me an "upgrade" to save money, I agreed to switch plans. I was promised I would not lose any channels and Id be on the highest level of programming. I specifically asked about Investigation Discovery TV (IDTV) and was told I would not lose any channels. After the plan was changed, I lost IDTV
After 5 hours on the phone with customer service and being bounced around to multiple people yesterday I was told that channel is only available on older plans and theres no way to go back to my old plan. I was told I could downgrade my plan to a basic plan thats not part of a bundle for $40 more a month and half the channels I currently get. A supervisor finally called me back 6 hours later and didnt leave me a callback number
I either want to have the channel added to my plan or go back to my old plan. I have TV, internet, phone and home security through Comcast and Ill be looking to switch all of them if this isnt taken care of. This is NOT acceptable
How has this post been marked as ANSWERED?! We were not told about losing this channel prior to changing packages or bundles. This is NOT answered and Comcast should fix this ASAP. At a minimum tell people theyll be losing channels when they switch
I've been with Comcast for almost 18 years and <Edited> about keeping all my channels with their so called "upgrade" so join the club. Same thing happened to me a few months ago. Bad thing for me where I live Comcast is pretty much our only choice although I am looking more into streaming services and more than likely will be done with Comcast once my current contract is up.
I'd like to apologize for the experience you've had. From what you're describing, it sounds as if those channels were removed and are no longer available for us to offer, or, you may have to switch to a package that includes the channels you are missing.
When changes like this come about, we communicate them ahead of time on your monthly statements so our customers are aware of when the changes will be implemented. I'd like to review your accounts and past bills to see if/when this information was sent out to you. I'd also like to see if there are any comparable packages that may be a better fit for you. In order to access your accounts, can you please send me a private message with your first and last name, and the name of the account holder if it's different than yours?
To send a private message click on my name "ComcastChe", then click send a message.
Sorry for the experience you're having. As mentioned on one of the other post you commented on, it sounds as if that channel is no longer available or offered in your area. If that is the case, this information was communicated on a previous bill, prior to the changes taking affect. I'd be happy to review your bills to see if I can make this right. I've replied to your private message. I'm looking forward to chatting with you.
I seriously am very disappointed that Comcast is not doing anything to get the ID Discovery channel back it is one of the best channels that your company carried I do miss it but I gave up a long time ago on hoping we as loyal customers for many years <Edited> have a great day
Hello, Feliciad1. Welcome! Thanks for posting. Changing your gateway shouldn't have any impact on your channel lineup. It sounds like you also made changes to your service package as well. In some areas it was a grandfathered channel and if you change your package, there isn't a way to get it back. We still offer this channel in some areas, it really depends on which market you live in and what changes were made. I will be happy to provide clarification on this, pertaining to your account more specifically. Please send me a private message with your name, I'll take a look, and we'll go from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
For those of you that lost the channel because you changed your package or if your area no longer provides it, we don't have any set plans or date (at this time) for the network to come back to your area. However, we will absolutely pass along your feedback about this network.
Let me explain, I changed a plan be cause I moved 3 miles away and lost ID with the EXCUSE I LOST DUE TO GRANDFATHER <Edited>. I just spent a week in a hospital after a major operation. And I spoke to a few nurses and doctors. All loved ID I can’t get. All said they had it,
Lost it but told they had highest plan and should have got it. Then it was turned back on. Yep it was turned on. Where as I get nothing even though I pay premium HD, 1g Internet and every pay channel I don’t want and can’t get ID channel 899.
We are all wasting our time. <Edited>.
Comcast truly does not care about its customers. I'm a long time client and I pay them a fortune! <Edited> - note: they contacted me not the other way around. Since that time I have reached out several times about getting the ID channel back (the other 5 channels lost would be great as well). Here are my latest emails and their latest response:
|Comcast Customer Support Comcast_CustomerSupport@cable.comcast.comHide|
Dear Ms __________
I completely understand your viewpoint but I have provided all the information I am aware of on the loss of the stations. If I was able to push through the request to add the channels back into you lineup I would but that is not available to me.
I do want to inform you that your case will be closed on your request and any future emails will not be answered.
Office of Tom Karinshak
JUST NOW went to sign in and saw Pic #1. On Voice command saw Pic #2. !!! BOTH ADVERTISING ID DISCOVERY CHANNEL, (specifically) "Homicide Hunter". <Edited> ComCast/Xfinity does NOT provide this Channel UNLESS under Basic Starter Kit and buying Interent and Voice seperately at a HUGE PRICE! Pls. DON"T tell me the 'programmers" decide which are the "Most Watched" Channels and feel ID Discovery is NOT Among them! You disco'ed that channel while still on Package AND NO NOTICE IN BILLS, PG 4 indicating this Channel was discoed yet still paying the same for PKG losing ID Discovery as well as 3 more Channels!
***Validated Best Answer as of 05/2019***
We sincerely apologize for the inconvenience that you have experienced with Investigation Discovery and other channels. In some markets, Investigation Discovery is available in current packages or grandfathered packages (packages no longer available for purchase) and in some markets, it was removed completely.
We understand that this is disappointing for some customers but in order to offer our customers a wide variety of content at the best value possible, we sometimes need to make difficult choices. We worked hard to create packages with the broadest possible appeal while maintaining value, and these changes are part of an ongoing effort to review the programming we offer based on a host of factors. Though we don’t share specific details publicly, this includes programming costs, alternative viewing options, overall viewing habits (i.e., lighter-viewed programming), and more.
Customers can access select Investigation Discovery content on YouTube via the X1 app.
Again, we sincerely apologize for the inconvenience this has caused. If you have additional questions or concerns please author a new post.