I have had xfinity for about a week and I can honestly say that its the worst decision I have every made in my life. Xfinity is the only cable provider that my apartment can get so basically I was forced to get it. When selecting my package I was told that I would get the ID channel. This is basically the only reason I have cable tv because its my favorite channel. So I set up the internet and the box for xfinity and the ID channel says its not included in my package. I called and complained saying that I was specfically told I would get this channel and Xfinity told me that ID will no longer be offered in any of their package deals. I'm beyond annoyed and frustrated with their service. One service member tells me one thing and then another tells me something completely different. It is pretty clear that there is no communication skills within their service. I'm highly disappointed in my customer service experieces. In my opinion, it looks like it was just a scam to get me to purchase their cable even though it was going to screw me in the end.
I live in 15301 and today I went to the xfinity store to change my service. I continue to have the triple play but downgraded my cable to digital preferred. The Xfinity employee told me that the Investigtion Discovery channel will be gone from all comcast packages effective Aug 2018 (regardless of the package your have). Is this correct?
Ditto. I am so upset about losing these channels. We all need to contact our local governments. Cable systems are licensed by municipalities and your city or town will have an office that is in charge of regulating cable just like any other utility. If Comcast won’t listen to their customers maybe they will listen to the people in charge of their operating license. Which when you get right down to it is us, through our elected officials. I will be contacting my local office tomorrow. I am also going to contact Discovery.
I am new to comcast service and have been told That the ID Channel and One America News are NOT part of any packages. The ID Channel is a must around our house . One American News is a no frill, striaght forward, unbiased news program. When will this be added? I am willing to give back all my "spanish speaking" channels and the "sports" channels for these two options. Please bring them back and on board as soon as possible. Thank you!
I'm in the same boat. Upgraded to Super Triple Play lost ID and WE (XRE 03121 on both channels). ID is my favorite channel so I'm a little bummed right now. The funny part is that ID still works perfectly fine on the web using xstream or on my tablet with the xfinity tv go app.
Yes. That was my main goal, but I got the other ones back as well. Like I said, just keep on them. You are the customer, they need to respond. It doesn’t hurt to complain to your city cable office either, they are paid to protect the consumer and be a watchdog on the cable companies. Don’t give up!
I am extremely dissatisfied that I lost my ID Investigation Discovery Channel (909). Is this program ever going to be part of my new upgraded package? What a shame as so many people I know love this channnel. Why oh why did Comcast drop it!!! Reading there is a demand of it. YouTube is a terrible option as the shows are blurry. So I don't bother.
Any answers Comcast????
It is a new pkg with triple play. I have no idea. I keep calling with questions and changes. All I know is that I was told I can get it on YouTube. Don't bother!! all old and fuzzy distorted (no HD) shows. It stinks. Now I just watch HLN with forensic files.
We have the highest HD pkg in the Delaware market and when I called to inquire why we couldn't get ID, WE, TRU & OXY they said they were part of the digital starter pkg and to get them in our pkg would cost us an additional $67 monthly. No thank you Xfinity, this makes zero sense.
Six channels have been dropped by Comcast - ID, Oxygen, WGN, We, Up, TruTV. It is not a contract issue, Comcast is not telling the truth. Those 6 channels are owned by different companies - and Oxygen is owned by.... Comcast! Comcast had a negotiation breakdown with... Comcast? This is a test to see if the viewers notice. Keep this forum going and they will notice.
Just discovered earlier that DIRECTV has this channel included in their basic lineup which is only $35/month for the first year!!!
I just spoke with customer service. The plan is to drop the six (6) channels within the next few weeks. So, those who haven't changed plans or those who have but watching on-line, you will no longer have them.
I asked what are you replacing them with. He tried telling me that they recently added the Paramount Network; however, that isn't true. The Paramount Network was Spike TV; it was just renamed at the beginning of the year.
So, essentially, we're losing six (6) channels without replacements. Very disappointing. Once my current bundle packaged expires, I highly doubt I'm going to sign-up for a new one.
I wouldn’t take anything that someone from customer Service says as gospel. If you go back through this thread, you’ll see other posts months ago saying the same thing - that these channels are going to be dropped and yet they are still around. Personally, I think that is total garbage as these channels are pretty common staple offerings for any standard cable system package.