We've been a customer since 1994 and recently asked to remove Starz since we were looking to reduce our bill a little. Guess what? They removed The ID channel along with a few others. We pay 250/mo for this??? Asked to get it back and was told not possible. "Didn't you get notified" No one told us or I wouldn't have made the change. My husband loves the channel. Guess what is possible, changing cable provider who offers it. 24 years of Comcast loyalty down the drain! Spectacular customer service!!
In your area, these channels are located:
To find all channels in your area, please see here: https://www.xfinity.com/learn/channel-lineup-bundles?pc=1
Katie4_1 -- Investigation Discovery is still available in our Starter package.
The investigation discovery channel is available in Starter or higher in your area. I can review your account to see if we have any packages available if you'd like? In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.
Which channels are you referring to?
I'd like to look into that for you. To my understanding you would need starter package or higher to see this channel. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, street address including city state and zip code, and the account number or phone number associated with your services.
I live in the Philly area. Just upgraded to the Super Triple Play which includes the Digital Premiere TV lineup. Like the rest of the folks on this thread, I have now lost all of these channels:
I just talked to someone at Comcast and she told me that all of these channels were dropped from all packages as of May 9th. She said that nobody is getting them. This is the third time I inquired about the situation and this is the third different answer I received.
Is this true? I’m just trying to get the real facts. None of the agents seem to really know what is going on. It is hard for me to fathom that basic channels like this were dropped, or are not part of the highest priced TV offering. Thanks.
I watch the ID channel all the time and I am very disappointed, as others stated it's gone.... you call comcast & get conflicting answers. If the channel has been dropped please bring it back!!! I get every channel with my package but when you go to the channel it says "you need a subscription call customer support." I've called support and all confirmed I every channel but can't give me a definitive answer on what happened to the ID channel??????? These packages are way too expensive to not get your favorite channels but worse you don't get any notification on changes and it sounds like changes like this are not even being communicated to comcast emplyees!!! I get an email on every other little thing but not changes like this that actually effect me... aggravating! Does anyone know what actually happened to this channel?
I'd be happy to review your account to see if there are any starter packages available that will include the channels you want. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, street address including city state and zip code, and the account number or phone number associated with your services.
I'm also near Philly...NJ side. I just switched to comcast due to a better deal and was told they had more channels than verizon. i switched from verizon b/c of $$ value. Very disappointed. Not sure what to do. We love the ID channel and shouldn't have to pay more for it as it was always a basic channel before.
I am new to Xfinity and everytime I try to click on the ID channel it says I need to upgrade my subscription. I called Xfinity and the person on the phone said they were in negotiations with the channel. Does anybody know if this is correct or is it just gone from the lineup?
I was just told that the ID network was removed from all new packages in my area, I live in Roxborough/Manayunk area. Current customers are grandfathered in, Very unfortunate.
Channels were removed from all packages..... current and new. No one is grandfathered in... I've had HD Premier HF for years and they're unavailable to me
what I was told today by a comcast supervisor is that they are currently negotiating with those channels & that everyone should be losing those channels shortly, if they havent already. This is in the philly area, as I was surprised today that they were no longer there after upgrading to the Super Triple Play, which shouldnt have to get a "Starter" package or pay 67 extra dollars for those channels.
I don't think that's necessarily true! I still have the channels and from what I was told is they will eventually go by some account reps, other account reps say they are renegotiating !? Who knows ! I know Comcast claims they listen to the consumers now ! I laugh because I know people loved the channels they took away because they don't wanna pay what these broadcast stations are demanding putnplain and simple ! The mobile application , do you remember you could record when you were out and about for your DVR ? Well Comcast took that option as well . I have the HD complete but last week I also had Directv installed and I have all the channels and it will be cheaper for me ! Soonas my family learns Directv - its bye Bye Comcast! The largest of all cable providers and they offer the least and steadily take stuff away !
Form what I was told they will not offer you that channel any longer period. Only people who have ID are the people who are grandfathered into their old plans !
No true , I still have the channels because I was grandfathered in , i went to New package until I found out I lost my channels. True they no longer offer it but old plans still have it. I'm in the Richmond Virginia area
The bottom line is this: the ID channel among others, WE, TrueTV, etc. have been removed from all packages once you upgrade or change service. If you keep your existing package, these channels are still accessible. <Edited>. I phoned to upgrade my internet to the gigabit service. Was told through chat and phone conversation that I "would not lose any channels and actually gain Netflix and the 1gig internet for just $19 more a month". Well, I got the new service and immediately found that I lost all those channels (ID, We etc.). A second chat session introduced me to more lies from a rep. who told me she found nowhere in a prior chat session that a rep promised me a credit for tech service. Then, I copy&pasted the information <Edited>. What's wrong with just telling someone the truth. All the rep had to say was, upon upgrade you will lose certain channels because we no longer offer them, just be aware. <Edited>
Hi, I was told that they are no longer offering these channels as they don't have contracts with them. Only grandfathered accounts still have them. Okay, I get that, but then why IS it offered on other packages? There is a huge disconnect. We <Edited> getting products we may not need. I don't need the sports for ex., but have to have them and pay an additional fee. <Edited>
Have been a Comcast customer for many many years. Resently decided to bundle and upgrade. Big Big Mistake! Worse thing I could have done. Lost ID; Oxygen and WE. Called Comcast the day after the change requesting to go back to my original plan and was told even if I went back I still would not have those channels (if you already have it you get to keep it but once you switch they are not offered). The thing is I asked before accepting the new plan if I would be able to keep my current channels and was assured I would along with all the new channels. At this point I feel deceived. Major Major Disappointment as ID is one of my favorites. Have spoken to at least five different Customer Service Reps and Philadelphia Corporate Office to no avail. Have five days to decide stay or leave.
I am a long time Comcast customer (Phila) who several weeks ago decided to upgrade and bundle. Lost that channelas well as several other. If you have it and don't change plans, you can keep it. If you change you loss them. Verizon still offer it according to their plan line up.
I have had xfinity for about a week and I can honestly say that its the worst decision I have every made in my life. Xfinity is the only cable provider that my apartment can get so basically I was forced to get it. When selecting my package I was told that I would get the ID channel. This is basically the only reason I have cable tv because its my favorite channel. So I set up the internet and the box for xfinity and the ID channel says its not included in my package. I called and complained saying that I was specfically told I would get this channel and Xfinity told me that ID will no longer be offered in any of their package deals. I'm beyond annoyed and frustrated with their service. One service member tells me one thing and then another tells me something completely different. It is pretty clear that there is no communication skills within their service. I'm highly disappointed in my customer service experieces. In my opinion, it looks like it was just a scam to get me to purchase their cable even though it was going to screw me in the end.