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@dwilliams62_hou wrote:
What channel will it be in Houston (77041)?
Thanks in advance.
Channel 140 and in HD on channel 715.
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@dwilliams62_hou wrote:
@dwilliams62_hou wrote:
What channel will it be in Houston (77041)?
Thanks in advance.
I don't mean to be rude, but I've been on hold with Comcast customer service for over an hour. I spent considerable time searching your website last night and the forums this morning trying to get an answer. I've checked my channel giude and it still doesn't show the channel listed. It's been 45 minutes since I posed this question here and still no response. I didn't put any pressure to get an answer when the SECN deal was struck because I understood it may take some time to work out the details and communicate them to your customers. But the network airs in two days (as the recorded message in my ear keeps reminding me every two minutes) and I still don't have an answer. Why is this so difficult?
I'm fairly low maintenance but this situation hasn't been handled well.
Apologies. Channel 140 and in HD on channel 715.
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@dwilliams62_hou wrote:
@dwilliams62_hou wrote:
@dwilliams62_hou wrote:
What channel will it be in Houston (77041)?
Thanks in advance.
I don't mean to be rude, but I've been on hold with Comcast customer service for over an hour. I spent considerable time searching your website last night and the forums this morning trying to get an answer. I've checked my channel giude and it still doesn't show the channel listed. It's been 45 minutes since I posed this question here and still no response. I didn't put any pressure to get an answer when the SECN deal was struck because I understood it may take some time to work out the details and communicate them to your customers. But the network airs in two days (as the recorded message in my ear keeps reminding me every two minutes) and I still don't have an answer. Why is this so difficult?
I'm fairly low maintenance but this situation hasn't been handled well.
I've now been on hold for one and half hours with customer service. No response here either. I am really looking forward to taking the customer survey after my call ends.
Channel 140 and in HD on channel 715. Apologies for any delay.
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@dwilliams62_hou wrote:
I finally made it through to customer service. "Jamal" seemed very nice but wasn't real clear on what the SEC Network is. Once I explained it to him he seemed eager to look up the answer. Then the call dropped -- from my Comcast home phone line.
And still no answer from Ted. I'm not feeling hte love.
Channel 140 and in HD on channel 715.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@randgroves wrote:
When will we know what channel the SEC Network will be on beginning this coming Thursday? I am in Central NJ, Middlesex County.
The SEC Network is scheduled to be available in NJ on August 21. I don't yet have a channel number to provide for your area. Thanks for your patience.
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FWIW, folks, ComcastTeds has no obligation to look up each request for channels. His participation in these forums is strictly voluntary, and he does so only when he has no other obligations in his work day.
I think it safe to say we're all waiting anxiously for the debut of SECN and want to know what channel it will premier on. Actually, we're all chomping on the bit for the information.
So, please be patient - and NOT demanding. Watch your channel lineup, especially in the ESPN area of the Guide. And scroll back through this thread to see if your area has been responded to by ComcastTeds.
And I think we ALL need to give a hearty thanks to ComcastTeds for all of the help he has given us over the last few months.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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