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WHY and without any notification whatsover!!

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WHY and without any notification whatsover!!

ZTV, WILLOW TV, SONY TV Stopped working since last week. NO communication from Xfinity about this issue, until you find out that you are not receiving these channels. Xfinity KNOWS about this, but FAILED to inform the subscribers. Called out technician today at home to fix problem, but unable to resolve, and Xfinity unable to explain why, where and what the problem is - yet they are BILLING for services NOT provided...on my LAST straw with Xfinity...ready to move to another cable company..

Expert

Re: WHY and without any notification whatsover!!


@vapillai wrote:

ZTV, WILLOW TV, SONY TV Stopped working since last week. NO communication from Xfinity about this issue, until you find out that you are not receiving these channels. Xfinity KNOWS about this, but FAILED to inform the subscribers. Called out technician today at home to fix problem, but unable to resolve, and Xfinity unable to explain why, where and what the problem is - yet they are BILLING for services NOT provided...on my LAST straw with Xfinity...ready to move to another cable company..


Notifications are found on every monthly statement. Do you read that section?

 

If these channels are not found on these statements, you might have a different type of problem. In any case a civil request without the ranting (right out of the gate) works better when requesting help here.


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Silver Problem Solver

Re: WHY and without any notification whatsover!!

What do you mean by "not working"? Are they listed as available channels? If so, then they were not dropped, but you may have signal issues, especially if Comcast re-arranged the frequencies they air on, which they often do.

Official Employee

Re: WHY and without any notification whatsover!!


@vapillai wrote:

ZTV, WILLOW TV, SONY TV Stopped working since last week. NO communication from Xfinity about this issue, until you find out that you are not receiving these channels. Xfinity KNOWS about this, but FAILED to inform the subscribers. Called out technician today at home to fix problem, but unable to resolve, and Xfinity unable to explain why, where and what the problem is - yet they are BILLING for services NOT provided...on my LAST straw with Xfinity...ready to move to another cable company..


Apologies for the issue and the experience that you described above. 

 

I can see that these channels are expected to be available to you and are included as part of your current subscription. Willow is available on channel 972,  Zee TV is available on channel 969 and 3103 in HD, SET (Sony) is available on channel 968 and in HD on channel 3106. 

 

Are you still having this issue? Are you seeing a black screen, blue screen, or an error message or were you not able to tune to this channel at all (does the box skip over that channel)?

 

Thanks for any additional details that you are able to provide. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: WHY and without any notification whatsover!!

Good afternoon, vapillai, thank you for reaching out here on the forums! Are you still having these issues when trying to watch these channels? I'd be happy to take a look at the account further with you and troubleshoot if needed. Please send me a PM with your first and last name to get started. 

To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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