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WE Tv Channel not available

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WE Tv Channel not available

I upgraded my channel package to the Preferred channels and now I do not get WE tv. The channel lineup says that it should be included in my subscription. I spent over an hour on the phone with an employee trying to resolve this issue. I am hoping this will be more productive than that conversation because there was no resolution. Can you please tell me why WE tv is not in my channel subcription with 220+ channels?