Community Forum

Voice Over on Some Programs

Regular Visitor

Voice Over on Some Programs

Why am I now getting voice overs on some programs which explain what is going on? It is as if it is some kind of disability aid. It is also random. Not on all channels and all programs.

Silver Problem Solver

Re: Voice Over on Some Programs

You may have accientally turned on "audio description". Looks through you cable box's audio or accessibility options and turn it off.

Gold Problem Solver

Re: Voice Over on Some Programs


@APGal75 wrote: Why am I now getting voice overs on some programs which explain what is going on? ...

For reference: see https://www.xfinity.com/support/articles/video-description and/or https://www.xfinity.com/support/articles/x1-voice-guidance.

Regular Visitor

Re: Voice Over on Some Programs

Thank you for the assistance. The information provided enabled me to correct the problem and get a better understanding of what was happening.