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Upgrade options only showing current plan

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Upgrade options only showing current plan

I am interested in possibly upgrading my service, in particular the TV package, but when I pull up available packages, it is only showing me what I already have. I have ZERO interest in waiting 15 minutes on the phone to speak with someone, nor take the time to listen to a sales pitch. I simply want the ability to look at my different options online. Every path I have taken to attempt this leads me back to the same result. Any thoughts?

Official Employee

Re: Upgrade options only showing current plan


Hello brysonj80, I can assist you with upgrading your services. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and we can get started. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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