Community Forum

Up channel

New Poster

Up channel

Why is the up channel going away?
New Poster

Re: Up channel

Up channel is going away? When is that supposed to happen? 

Expert

Re: Up channel

any changes are on your bill in the information area. 


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: Up channel

Supposedly the end of July, they told us we could get it for 4.99 a month, charged us for it and then said oh we don’t broadcast that channel anymore.
New Poster

Re: Up channel

Yeah we got charged 4.99 for the channel and we can’t even watch it because it said we didn’t subscribe to it.
Expert

Re: Up channel


@Jessicam730 wrote:
Yeah we got charged 4.99 for the channel and we can’t even watch it because it said we didn’t subscribe to it.

hi, would you look at the my Account app on a smart device and select TV and at the top is a link to touch which will show you the full (numbered) channel lineup in your subscription. If you recall the number of the channel see if it is still listed on that list of channels.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: Up channel

They took it off because they tried to add it for 4.99 per month but said they couldn’t.
Expert

Re: Up channel


@Jessicam730 wrote:
They took it off because they tried to add it for 4.99 per month but said they couldn’t.

would you check my post just before your post and reply if you have time?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Valued Contributor

Re: Up channel


@Jessicam730 wrote:
Supposedly the end of July, they told us we could get it for 4.99 a month, charged us for it and then said oh we don’t broadcast that channel anymore.

You might be referring to Up & Family?

https://forums.xfinity.com/t5/Channels-and-Programming/UP-Faith-amp-Family-Channel-Line-up/td-p/2994...

 

A recent billing statement did not mention removal of the UP Channel.

New Poster

Re: Up channel

I too am having this issue. I called the support group 3 different times and was given 3 different answers. The “supervisor” I spoke with basically said there’s nothing they can/will do and that they are sorry I was “provided misleading information” in the plan they sold me that lost my access to this channel.