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Unavailable channels..a growing list

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New Poster

Unavailable channels..a growing list

Per an Xfinity employee on another thread in this forum, WEtv, Investigation Discovery, UP TV and WGN are no longer available... period. Why are these still on the guide, the website, etc giving the clear appearance they are available? Further- when attempting to tune to them, a prompt shows that they need a subscription. How does this not constitute false advertising?!?
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Diamond Problem Solver

Re: Unavailable channels..a growing list

Everybody has the same guides, and some are still grandfathered in and receive those channels. You can always make a favorite list or if you have the X1 platform choose category of just the channels you get (Free to Me).
https://www.xfinity.com/support/articles/x1-default-guide-view

I am a Retired Official Comcast Employee
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New Poster

Re: Unavailable channels..a growing list

I upgraded to a top tier lineup and lost Investigation Discovery when I booted the new cable box. I went to the store and they said that they are in discussions to get it back. Is it gone forever? 

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Contributor

Re: Unavailable channels..a growing list

I wish the Smithsonian channel and C-SPAN3 were available in our northern California area.