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Unable to record any programs on the PlayboyTV channel

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Unable to record any programs on the PlayboyTV channel

I subscribed to Playboy TV (channel 845 in my area) 2 days ago. I am not able to record any programs or movies on that channel. Recording on all other channels works as it should. Also, there is no option to search any programs or movies on PlayboyTV, as there is no "adult" option when searching. Recording of what's currently playing or any future programs does not work on PlayboyTV. It all works fine on other channels. On PlayboyTV I am never presented with a confirmation of recording like other channels do, and nothing from PlayboyTV ever shows up on the DVR. I am subscribed, and according to the web site, I should also have access to Playboy on Demand. None of this works. All I can do is watch it live.

I contacted Xfinity support last night and was told that an advanced technical team would fix it. I was given a ticket number CR825985230. I got a call today saying it was fixed. It's not. What do I do next?