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Turner Classic Movies???

New Poster

Turner Classic Movies???

Is the only way to get this channel in my area to be a Preferred subscriber? If it's in an add-on package, what other channels are included in that package?

Official Employee

Re: Turner Classic Movies???

Hi @ee113

 

Thanks for posting to the Xfinity Forums. That's a great question. I'd be more than happy to review your account so I can determine which package is required in order for you to receive TCM. In order to do so, can you please send me a private message with your first and last name so I can access your account? To send a private message click on my name "ComcastChe", then click send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Turner Classic Movies???

My bill states TCM is moving from digital preferred - which is included in my pckg - to digital starter. What the heck does that do for me?
Official Employee

Re: Turner Classic Movies???

Hi @txtired

 

Thanks for posting to the Xfinity Forums. I'd be more than happy to review the changes to be made ith your channel lineup and provide a better understanding of what this means to you. Please send me a private message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Turner Classic Movies???


@txtired wrote:
My bill states TCM is moving from digital preferred - which is included in my pckg - to digital starter. What the heck does that do for me?

I'm still waiting for Che to respond after 3 emails.

Also on different topic - took me over an hour to get logged in here - numerous error messages about the website itself.  I tried on 3 different devices.

Official Employee

Re: Turner Classic Movies???

Hi @txtired

 

I apologize for the delayed reply. I was not in the office when your messages came in. Please keep in mind, we are not a 24-hour chat and try our hardest to get to each customer in the order of which your messages are received. I have just worked my way to your public message and private messages and will be replying shortly. We appreciate your patience. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!