Community Forum

TruTv

Frequent Visitor

Re: TruTv


@mollinmark wrote:

@ajfriedman13 wrote: I am still better off without those channels with the addition of Netflix and Gig speed for $10 cheaper per month.  But that's just me and you might not agree.  The CSRs are just not up to speed on these new packages yet.  There's a great thread out there where one person was told that they had to send a tech out to upgrade to Gig internet because the speeds are so fast that they can cause a fire in the walls.

<Edited for violating forum guidelines: "Inflammatory">. Almost a little too in favor of, you know what I mean? My apologies, it was not meant to be inflammatory or an insult of any kind.

 

Still wouldn't Digital preferred tier (included in triple play) also cover the digital starter channels? 

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New Poster

Re: TruTv

Please be more accurate.  It's also not in ANY of the new packages that came out as of 5/8/18.  

Regular Visitor

Re: TruTv

Thanks Ted for policing policy.

 

Any luck with management getting their story straight on TruTV?

New Poster

Re: TruTv

You should have stayed with FIOS. Every year comcast raises prices and you get nothing for it. This year they went as far as to raise rates AND take channels away from us WITHOUT any notification. If you would have had it at the beginning of the year you would now notice you are missing The Food Network, TruTV and The Weather Channel. 

For me this is the last insult. I will be getting DISH installed on Friday and then it will be <Edited for violating forum guidelines: "Inflammatory">.

New Poster

Re: TruTv

Alacart makes too much sense but would cost them money. And we all must remember <Edited for violating forum guidelines: "Inflammatory">

Official Employee

Re: TruTv


@DanK2 wrote:

You should have stayed with FIOS. Every year comcast raises prices and you get nothing for it. This year they went as far as to raise rates AND take channels away from us WITHOUT any notification. If you would have had it at the beginning of the year you would now notice you are missing The Food Network, TruTV and The Weather Channel. 

For me this is the last insult. I will be getting DISH installed on Friday and then it will be <Edited for violating forum guidelines: "Inflammatory">


Apologies for any confusion that we may have caused.

 

To address the notification issue that you raised above, the below was included on your cable statement dated March 14, 2018 

 

Xfinity TV Changes Effective May 9, 2018: The Weather Channel will only be available on Expanded Basic, Family Tier, and new Sports & News tier; Cartoon Network will only be available on Digital Preferred and new Kids & Family tier; Disney Channel will only be available on Expanded Basic, Family Tier and Kids & Family tier; TruTV will only be available on Expanded Basic; Food Network will only be available on Expanded Basic, Family Tier, and new Entertainment tier.

Official Employee

Re: TruTv


@DanK2 wrote:

Alacart makes too much sense but would cost them money. And we all must remember <Edited for violating forum guidelines: "Inflammatory">


Apologies. As with most all traditional North American multichannel video providers (including our competitors), current contracts with these national networks (and their parent companies) do not typically permit their networks to be made available as an a-la-carte per channel offering. This situation is not unique to Comcast. 

 

Generally, cable networks want to be added to a very widely distributed level of service for the potential of the most eyeballs (ratings), advertising revenue and per-subscriber fees to the network. That means that the costs are then spread across all of our customers who receive that channel, not just to those who want to pay individually for that specific service.  

The Comcast employees who participate in these forums certainly pass along any collective feedback, interests and concerns to our programming teams. Thanks for sharing your feedback. 

 

Administrator

Re: TruTv


@Mp672313 wrote:
Hi,

I just switched to Comcast from fios, and was told after that Comcast is no longer offering trutv in their new packages. Is there anyway to add trutv? I use this for a few shows as well as the NCAA tourney.

Thanks,
Matt

@Mp672313

 

Welcome to the Xfinity Forum and thank you for posting your question here.

 

We apologize for the confusion about your channel lineup. We regularly evaluate our channel lineups and sometimes need to make changes to ensure we're offering a wide variety of content at the best value. In 2018, several channels will be removed from the Xfinity TV Digital Economy package and moved to different packages that vary per location. If you would like to know specifically what channels TruTV is located on, feel free to check channel lineups in your area herehttps://www.xfinity.com/learn/channel-lineup

New Poster

Re: TruTv

Hi ComcastJessie,

 

I'm sorry but when I call the customer service line, they tell me that Tru TV will not be available to me even if I switch over to another package. Would it be possible for you to provide me with the contact info for someone who can help me with this who actually understands what is going on? I currently have the top package that is offered but apparently this channel didn't make the cut and half of the people that I speak with on the phone can't get past that. I've heard a wide range of possible causes for this over the past month and it still doesn't make sense that you can get this channel with lower packages but not when you have a double- or triple- play package.

 

I'm really frustrated because I've spent hours talking to customer service over the past month trying to get this channel back. It is my family's favorite channel to watch thanks to the Impractical Jokers, the Carbonaro Effect and Adam Ruins everything - we basically leave it on as we come and go. What makes this even worse is that the Impractical Jokers are pretty local to the tri-state area so it's pretty sad that I can't watch a show that's filmed locally even though this is a basic channel that is offered by most providers throughout the country.

 

Thanks for your help...

Regular Visitor

Re: TruTv

Good luck

New Poster

Re: TruTv

I also lost TruTV in may, I was on limited basic. When I moved to the Boston area, the rep I spoke to about changing plans said it was not available on any plans.

New Poster

Re: TruTv

In my area I have called to switch my package and Comcast doesn't have Tru Tv and ID available anymore. I live south of Pittsburgh and for this reason I switched to Dish because I got tired of all the channels saying you need a subscription for them. Today I switched to both channels and it said i needed a subscription for it and then I called Customer Service and they said that Trutv and ID is no longer with comcast.

New Poster

Re: TruTv

I was told if you kept your current package like digital preferred tru tv, pop, oxygen, we tv would be grandfathered in but if you change packages for any reason those channels would not be available in any package. Maybe that explains why some people still have them. I had them up until today 6-23-18 until I changed from triple play with digital preferred to a standard double play. Now those channels are unavailable for me. Kinda mad about it honestly. I didn't realize they would be gone for good. Just thought if I wanted them back I could just upgrade but apparently that's not the case because those channels aren't listed in any of there channel packages.
Silver Problem Solver

Re: TruTv

TruTV is most certainly listed as available on Preferred and above. 

This is from Comcast: 

If you would like to know specifically what channels TruTV is located on, feel free to check channel lineups in your area herehttps://www.xfinity.com/learn/channel-lineup

 
New Poster

Re: TruTv

I see why you would think that by the channel list that you can scroll through when you first go to the link you provided. But if you click on the new customer double play and triple play packages as of 4/17 TruTv, oxygen, ID discovery are not listed in any of the list. I don't know what's so hard for some people commenting here to understand. If you keep paying their raised rates for one of the old plans, plans that they don't offer anymore you can keep watching those channels just like I was able to do up until yesterday. If you switch to any of the new packages you will lose those channels.
Silver Problem Solver

Re: TruTv

It would sure help if Comcast gave a clear response.

New Poster

Re: TruTv

Same here! In fact we ONLY put Xfinity cable back on to get truTV. They told us it was included in the new package and assured us although they ‘couldn’t show us the lineup until we bought it.’ After we got the new package we were told ‘I’m sorry actually TruTV is not in there.’ It’s funny how Comcast/xfinity engages in such deceptive practices and then wonders why any expansion (mobile) flops. We are switching over to directTV
Official Employee

Re: TruTv


@Cfamily2 wrote:
Same here! In fact we ONLY put Xfinity cable back on to get truTV. They told us it was included in the new package and assured us although they ‘couldn’t show us the lineup until we bought it.’ After we got the new package we were told ‘I’m sorry actually TruTV is not in there.’ It’s funny how Comcast/xfinity engages in such deceptive practices and then wonders why any expansion (mobile) flops. We are switching over to directTV

Apologies for the issue and the experience that you described above.

 

In many areas, there are 6 channels that are not in any of the bundle packages. They are specific to Digital Starter only and one cannot get them in any of the "above" packages either (Digital Preferred, etc).

 

They are ID (investigation Discovery), Oxygen, TruTV, UP, WE, and WGN. These channels are only available only with the Digital Starter package.

 

We understand that this is disappointing for some customers but in order to offer our customers a wide variety of content at the best value possible, we sometimes need to make difficult choices. We work hard to create packages with the broadest possible appeal while maintaining value, and these changes are part of an ongoing effort to review the programming we offer based on a host of factors. Though we don’t share specific details publicly, this includes programming costs, alternative viewing options, overall viewing habits (i.e., lighter-viewed programming), and more.

Customers can turn to similar programming on other networks but would need to subscribe to Digital Starter to receive impacted channels identified above.

Official Employee

Re: TruTv


@Gizmo1975 wrote:

In my area I have called to switch my package and Comcast doesn't have Tru Tv and ID available anymore. I live south of Pittsburgh and for this reason I switched to Dish because I got tired of all the channels saying you need a subscription for them. Today I switched to both channels and it said i needed a subscription for it and then I called Customer Service and they said that Trutv and ID is no longer with comcast.


Apologies for the issue and the experience that you described above.

 

In many areas, there are 6 channels that are not in any of the bundle packages. They are specific to Digital Starter only and one cannot get them in any of the "above" packages either (Digital Preferred, etc).

 

They are ID (investigation Discovery), Oxygen, TruTV, UP, WE, and WGN. These channels are only available only with the Digital Starter package.

 

We understand that this is disappointing for some customers but in order to offer our customers a wide variety of content at the best value possible, we sometimes need to make difficult choices. We work hard to create packages with the broadest possible appeal while maintaining value, and these changes are part of an ongoing effort to review the programming we offer based on a host of factors. Though we don’t share specific details publicly, this includes programming costs, alternative viewing options, overall viewing habits (i.e., lighter-viewed programming), and more.

Customers can turn to similar programming on other networks but would need to subscribe to Digital Starter to receive impacted channels identified above.

Gold Problem Solver

Re: TruTv


@ComcastTeds wrote: ... In many areas, there are 6 channels that are not in any of the bundle packages. They are specific to Digital Starter only and one cannot get them in any of the "above" packages either (Digital Preferred, etc). ...

Ted, this is, in a word, bizarre. What if a customer wants the 6 channels you listed that are only available in Starter, plus channels that are only available in Preferred or above? Previously, if your pockets were deep enough, you could subscribe to every single channel Comcast offers by simply choosing the highest programming tier plus SEP, premiums, etc. Now, that would appear to be impossible.

 

Can you subscribe to Starter and Preferred at the same time? What possible benefit could such a strange scheme have for Comcast or for its customers? Sure, you're saving a few pennies by leaving those 6 channels out of tiers above Starter, but what is it costing you in customer confusion and frustration?

 

Is retaining the title of "Most Hated Company in America" really that important???

Silver Problem Solver

Re: TruTv

I cannot believe that there is any Comcast customer anywhere that would think this is a good idea. To say that this is to bring the best possible service is nonsense.

Frequent Visitor

Re: TruTv

The certainly available thing really steams my beans. Yes, it is available, if you have it. If you don't and want it? Just try watching something else. 

 

I did try watching other programing. "The first 48" isn't as funny as anything on tru tv. And was most definitely not a prequel to the film 48 hours. Same goes for 127 hours btw.

New Poster

Re: TruTv

This service blows. I'm going to turn my box in tomorrow and switch to Direct TV. All Comcast does is lie to it customers. I too was told I'd have Tried TV, but I get the same excuse from them. Nothing about upgrading to s different tier, but there is a problem with TruTV itself.. my neighbor 2 doors down has it. I recently also upgraded to the 1 gig internet speed and in getting under 30mbps with a direct connect. I connect with my next door neighbor's internet at almost 200mbps WIRELESSLY. Come tomorrow, bye bye Comcast
Regular Visitor

Re: TruTv

connect your router directly via ethernet to your laptop. You'll see the higher speed

Regular Visitor

Re: TruTv

We all need to complain to our local government cable TV office.  Cable systems are regulated by local governments.  I just went online to my city government cable TV office and wrote a complaint.  Maybe if Comcast/Xfinity won’t listen to their paying customers they will listen to the people who hold their license!

New Poster

Re: TruTv

Is that what they tell you to tell everyone? Because I still have the food network but I don't have TruTV. I worked for Comcast long ago, the reason I quit was because they told employees to tell customers what they wanted to hear, not the truth...
New Poster

Re: TruTv

That was with ethernet direct connect
New Poster

Re: TruTv


 


In many areas, there are 6 channels that are not in any of the bundle packages. They are specific to Digital Starter only and one cannot get them in any of the "above" packages either (Digital Preferred, etc).

 

They are ID (investigation Discovery), Oxygen, TruTV, UP, WE, and WGN. These channels are only available only with the Digital Starter package.


This is incredibly disappointing to hear Ted, but with this being the case then could you at least tell someone to update your website?  I've included screencaps that I've taken today of the Xfinity website's channel line up feature that says TruTV, Oxygen, and WEtv are included in preferred and above packages in my area.  I've recently upgraded my package and lost all of those channels, so the website really should be accurate about what channels others will actually get.

 

Also, if these channels become available to "above" packages in the future, will my cable box automatically allow me to access them, or will I have to manually do something to get them back?2018-08-02.png2018-08-02 (2).png2018-08-02 (3).png

Official Employee

Re: TruTv


@catherinekelter wrote:

 


In many areas, there are 6 channels that are not in any of the bundle packages. They are specific to Digital Starter only and one cannot get them in any of the "above" packages either (Digital Preferred, etc).

 

They are ID (investigation Discovery), Oxygen, TruTV, UP, WE, and WGN. These channels are only available only with the Digital Starter package.


This is incredibly disappointing to hear Ted, but with this being the case then could you at least tell someone to update your website?  I've included screencaps that I've taken today of the Xfinity website's channel line up feature that says TruTV, Oxygen, and WEtv are included in preferred and above packages in my area.  I've recently upgraded my package and lost all of those channels, so the website really should be accurate about what channels others will actually get.

 

Also, if these channels become available to "above" packages in the future, will my cable box automatically allow me to access them, or will I have to manually do something to get them back?2018-08-02.png2018-08-02 (2).png2018-08-02 (3).png


Apologies for the confusion and thanks for bringing this to our attention. I have alerted our web team about this issue so that it can be reviewed and updated accordingly. 

New Poster

Re: TruTv

So to be clear....
I pay for a higher level of cable service and cannot access channels that are on a basic package subscription? How does that make any sense? It’s literally one of the only channels my wife wants. Is it on Dish? I have one on my roof and that is the next step.
New Poster

Re: TruTv

So I just switched to Comcast. I pay for the triple play in hopes to get all channels and I don’t even get tru tv? How does it make sense that I pay for the top package but can’t get a basic channel like tru tv?
New Poster

Re: TruTv

Very disappointing that you would decide to take such programing off that clearly is wanted by a large porting of your customer base.  Tru TV and Discovery ID were literally the only networks my wife and I watched together.  I am now very much considering leaving to another provider because of this.   Please reconsider this, as I would prefer to remain with your company.    

New Poster

Re: TruTv

I'm reconsidering my decision to come to Comcast.  Still a couple weeks to get out of contract.