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Tivo set top box - deactivate one from account

Regular Visitor

Tivo set top box - deactivate one from account

Hello,

In the interest of reducing our cable bill I'm looking to remove one of the Tivo's that are currently on our account (one will remain).  Is it as simple as removing the cablecard from the deactivated Tivo box and returning it to a Xfinity store?  I'm assuming the cablecard in the Tivo box that will remain on the account is not impacted.

 

Best regards!

Jim

Official Employee

Re: Tivo set top box - deactivate one from account

Hi, reallyRad - Yes, you can just return the cable card back to the store. I see you were able to reach my peer ComcastShane, he will be able to assist you with the package change. Thank you! 

I am an Official Comcast Employee.
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