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This channel is not part of your package

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This channel is not part of your package

Literally was watching the ESPN app this morning on my FireStick. Try to turn it on now and it says that those channels are not part of my package. They are in my package <Edited>. Why can’t I watch?

Expert

Re: This channel is not part of your package


@6796161 wrote:
Literally was watching the ESPN app this morning on my FireStick. Try to turn it on now and it says that those channels are not part of my package. They are in my package <Edited>. Why can’t I watch?

did you try the standard 2 steps? sign out of the app then back in. working? sign out of the ESPN app, remove app, power shutdown/restart the device and reinstall the app and log in again. working?



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Official Employee

Re: This channel is not part of your package

Hello, 6796161! Welcome to the Xfinity Forum! Have you tried the troubleshooting steps that our expert RustyBen provided? 


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