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TV stuck on kids zone

New Poster

TV stuck on kids zone

The TV is stuck on "Kids Zone" and I can't seem to get out of it. When I press "guide" on my remote, all I get is the "on now" Kids Zone programming options. When I press XFINITY (red button) I default back to KidsZone. When I press numbers (212 CBS) the screen says "No results. Press OK on your remote to start over". When I press HELP (A) the top of the screen reads KidsZone Controls Disabled.

I can't get out of this mode and get back to normal TV watching (non-kids) and streaming.  

 

My HDMI1 input works fine and I can get Roku, etc.

Official Employee

Re: TV stuck on kids zone

Hello, have you tried to reset your box?