Community Forum

Spike / CMT / POP Mega Thread change 1/7/16 1/14/16

New Poster

lost channels

I don't have CMT, 57, 95 anymore. why?

New Poster

G

Why would you take CMT network and put it on a sports package just to get more money greed greed you bite 

Regular Visitor

Re: Spike / CMT / POP Mega Thread tier change 1/7/15

I consider this breach of contract by Comcast . I have signed a two year agreement for a predetermined service package , during that two year period , I should continue to have the services that was agreed to when the contract was signed . If I was to cancel my service or stop paying , Comcast would be claiming breach of contract on my part . I guess we are playing the game using Comcast's ball and on their field so they can change the rules right in the middle of the game . Perhaps all of the Comcast CUSTOMERS should band together and start a class action lawsuit against Comcast !! 

Signed ,

SCREWED AGAIN 

Expert
Moved:

Re: Spike / CMT / POP Mega Thread tier change 1/7/15

New Poster

Re: Spike / CMT / POP Mega Thread tier change 1/7/15

comcast i want out too if u can break the contract i can too i signed on for those chanels so deduct the money from my bill direct tv is looking better an better

New Poster

Re: Spike / CMT / POP Mega Thread tier change 1/7/15

i can get direct tv for less an more chanels comcast customer for ten yrs plus this how comcast treats there customers  i will be out of comcast by the end of feb seya

New Poster

Re: Spike / CMT / POP Mega Thread tier change 1/7/15

It is sad that comcast continues to screw the consumer and gets away with it.  If they reduce the number of channels they provide in a package why not reduce the cost. If I ask for more channels they would charge me more. It's simple math. For what they are now charging it does make more sense to switch providers as the quality of service and picture quality overall does not merit continuing with Comcast.

 

GT

Silver Problem Solver

Re: Spike / CMT / POP Mega Thread tier change 1/7/15

I recommend you find your contract and carefully read it. I'd guarantee there is so much mouseprint in it that frees them from most anything, including changing the channels included in your package.

Contributor

Re: Spike / CMT / POP Mega Thread tier change 1/7/15

Hello,

 I sent an email to comcast expressing my dis-pleasure with the way this was done (ecare@comcast.com) and they said sorry and offered the package upgrade for a reduced price for 12 months but it is still an increase and probably a full on breach of contract but that would be for lawyers and what would we get but a long drawnout lawsuit and a lawyer gets rich. If enough people really complain something might happen but as I said before no one really cares.

Contributor

Re: Spike / CMT / POP Mega Thread tier change 1/7/15

Just read the other post about the contract and I am sure that it is correct that buried somewhere in there is fine print but let's be honest if that is true and they make a change in the contract legally shouldn't that void the other aspects of the contract? I am not sure if this is true see my other response about involving lawyers, but this is how class action suits start.

Silver Problem Solver

Re: Spike / CMT / POP Mega Thread tier change 1/7/15

If a contract says they can change things, then they can.

 

Also, you can't start a class action. By continuing to be a Comcast customer, you have agreed to Binding Arbitration.

New Poster

Lose of my CMT channel

The other day I went to watch my CMT channel and stated it was no longer on. I pay for the channel and I sure would like to have it, if it is no longer available then I should have my bill reduce.

WHY DO I NO LONGER HAVE IT?

New Poster

Re: cmt change

I'm on the phone now with Comcast, they are telling me that they just moved CMT to Sports Entertainment. Really? I received a flyer on December 14 that states CMT is included in the HD Digital Preferred.  I can buy the Sports channe lfor $4.99 a month.  My bill is too high already.

I'm switching. I'm done with Comcast!

BRING BACK CMT, Comcast, your losing customers.

New Poster

Re: Removal of Spike & Pop from Expanded Basic

Me too!!!

New Poster

Re: loss of channels

Is there a consumer advocacy group that can help?  Atlanta Fox 5 On Your Side should be getting some calls.  Unless Comcast is going to reimburse us for loss of channels, this seems like a breach of contract.  This is what happens when you have no competition.

New Poster

Programming

I would like to know why Spike and Pop were suddenly cut from programming and WHY customers couldn't have been told?? Does xfinity have a way to customize programming yet whereas customers can CHOOSE thier channels and not have to pay for things we dont want??  Certainly not putting customers needs ahead. My bill already changes every single month and never the same twice--been a customer since Aug 2015!

New Poster

Re: loss of channels

Just submitted my question via comcast chat as to how they can take away channels when I signed a 2-year agreement.  I'm also wondering if they will reimburse me for the channels they took away.  Wait time for comcast chat... "Approximately 15 minutes".  This is hilarious, even their chat makes you wait on hold.  

 

Oh sure they care about customer service, there is a 1-800 number and a chat option to get in touch with them.  Good luck finding someone to talk to.  Even better luck when you find someone to talk to that can actually solve your probelm.  Any attempts by Comcast to improve customer service are a ruse.

New Poster

Re: Spike / CMT / POP Mega Thread tier change 1/7/15

I am really upset with this business I was promised once price at intial sign up and now I'm paying out of my intial range!! didn't add anything to my package and now your saying opps you no longer have access to Spike/CMT/POP!!  Well that's what 3 chns less so do I get a discount because you changed my package??? You sure want to charge me more if I want another channel...There should be some kind of law that prevents big companies from stealing from the people!!  I'm going to post this exact msg on my face book to see if I can get some support!! I should be able to break my contract too!!

New Poster

Re: Spike / CMT / POP Mega Thread tier change 1/7/15

If I had a dollar for every single time Comcast has screwed their customers over, not only would I have retired but I would have bought this scum of a company, burned it to the ground & posted the video online for everybody's viewing pleasure.


 

Regular Visitor

Re: Spike / CMT / POP Mega Thread tier change 1/7/15

We need to all report this to the FCC! 

Regular Visitor

Re: loss of channels

This needs to be reported to the FCC. This is BS!!

New Poster

Re: Spike / CMT / POP Mega Thread tier change 1/7/15

I lost Spike TV, and my bill went up $5! 

New Poster

missing channels

I have preferred digital and recently losy cmt channel,anyone know why?

New Poster

Re: Spike / CMT / POP Mega Thread tier change 1/7/15

BOOOOOOO


JayInAlg wrote:

All Spike / CMT / POP posts for the tier change of 1/7/15 posted here.

 

On most systems, if you subscribe to the proper tier, these channels will not be available on DTA digital adapters.

 

Screen Shot 2016-01-07 at 4.58.30 PM.png


 

New Poster

Re: Spike / CMT / POP Mega Thread tier change 1/7/15

The truth is, these forums are just rants ... they want you to vent, nothing changes, you just get to vent. It's not only manipulative, it's a cheap way to handle complaints but i liked the idea given by several people, if you take away a program ... the bill should be reduced ... otherwise, it is misrepresentation.

 

So, are you preparing to eliminate the starter package altogether? Is that next step, or will you just "gut it" by removing all the popular programs.  By now, your programming and big data should enable you to selectively remove channels ... are there any controls in place to prevent you doing that? 

 

I wonder what's next ....

Official Employee

Re: missing channels


paul17 wrote:

I have preferred digital and recently losy cmt channel,anyone know why?


http://forums.xfinity.com/t5/Channels-and-Programming/Spike-CMT-POP-Mega-Thread-tier-change-1-7-15/t...


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

spike tv

what happened to spike tv

New Poster

cmt channel

I was able to watch the cmt channel last week and now its says it is not authorized
New Poster

how to get a channel back

We have CMT in our plan, but suddenly you can't watch it anymore.  It says we need to add the channel to our line-up, but we are supposed to have it in the first place.  We have dig. preferred.  Any help would be appreciated. 

New Poster

Re: Spike / CMT / POP Mega Thread tier change 1/7/15

We too will be demanding to be let out of the contract that was agree upon in good faith.  In  my opinion, Comcast broke the contract when they raised the monthly bill and took away 2 more of my channels that I love to watch.  Direct TV is offering 200.00 to switch and that will pay early termination fee.  I will also have a lot more channels for less than I am paying now. I will never use Comcast again!!!!!!!!!

New Poster

Removal of Spike Channel

Is anyone else tired of increased rates with decreased services?  Removed Spike from my package, raised my rates.  Notice of channel move until I called questioning.  I know they can change lineup without notice.  I would have felt less angry with a little notice.

New Poster

Re: I think there's lying and thievery going on at Comcast

.  Comcast is the worst cable provider out there.  I'm leaving this corrupt company and giving my money to ATT where they don't take away channels!! 

New Poster

I have xfinity Digital Preferred what happened to CMT?

I have xfinity Digital Preferred what happened to CMT?

New Poster

Re: Spike / CMT / POP Mega Thread tier change 1/7/15

Bad mistake Comcast........our community's contract is coming up for renewal vote.

Residents are up in arms over the "take aways" and extra charges you have been doing lately.

Spike and CMT are the last straw !

You just can't be trusted....wonder how many folks know you only supply 420 to your bulk contract accounts..then you charge extra "high defintion" rates in order for them to get the 720 and 1180.....which is the level most TV stations boadcast over the air "free" to folks with TV antennas !

 

Kiss the renewal of over 900 homes GOODBYE !

 

 

New Poster

Re: Spike / CMT / POP Mega Thread tier change 1/7/15

Wonder how many customers it takes takes to get Comcast's attention?

This changing over of Spike and CMT to a "pay extra" tier has just added insult to injury in the extra charges they have come oup with over the period of the current contract.

This last change has most everyone in our commuity really ticked off.........shortly they will have lot fewer homes when our community's bulk account comes up for renewal this year. 

Maybe the loss of a $30,000 a month contract will get their attention ?

 

New Poster

Country Music TV

I want CMT Back On Comcast. I am infuriated with Comcast always sticking it to their customers.

New Poster

Re: Country Music TV

Add me to the list of disgrunted Comcast customer.  I'm really just disappointed.

 

I was so excited when heard about POP TV a couple weeks ago and that TNA Wrestling would be moving to that channel and knew that POP had replaced the TV Guide channel that practically everyone had.

I got to see the TNA Impact premiere last week on POP. 
Then a few days later I check the channel and see "NOT AUTHORIZED - POP" , I am like what the heck  

My subscription plan with Comcast right now is quite decent though, so I am not going to dump them for moving POP off my Digital Starter special.  I'll just have to resort to the free alternatives like Xbox Media Center app streaming services. 

And some folks are partially right, that part of the blame is the carrier.  But in the case Comcast is just as much as carrier these days as well.  They own NBC Universal, you might want to take note of the cable networks that fall under their wing, and see how they make sure their brands are easily accessible in the standard cable bracket.

(in example: TNA Wrestling competitor is the WWE, the WWE airs it's programming on the USA Network, the USA Network is owned by NBC Universal which is owned by Comcast!)

But for those not lucky enough to smooth talk their way into getting a low cost contracted plan and you're paying the unfortunate full price now with less channels, I implore you to start looking at competitive alternatives.
AT&T... which I am still not so warm to yet (in part because I know this is not the original AT&T from 15 years ago that bought TCI and sold away it's cable/broadband internet division to Comcast before being bought buy it's baby bell SBC which then renamed themselves at&t)   , they are offering this Unlimited phone data plan if you subscribe to DirecTV, that's not a bad deal in my opinion if the price is right.

Regular Visitor

spike tv

As of January 9, 2016 unable to get spike tv

New Poster

Spike Channel

Why was Spike channel dropped from expanded basic tv service?

New Poster

Line Up Change????

Have you changed your channel lineups???  Iwanted to watch Spike Channel yesterday, but got a message it was no longer availble on my current package.  (Have Digital Starter VS Digital Preferred)  What gives and I can't get the Lineup to work online either!

New Poster

CMT

Does anybody know why CMT is out

New Poster

Channel 16,why isn't it on?

What happened to channel16?

Official Employee

Re: CMT


jppatte wrote:

Does anybody know why CMT is out


http://forums.xfinity.com/t5/Channels-and-Programming/Spike-CMT-POP-Mega-Thread-tier-change-1-7-15/t...


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Line Up Change????


jamesbrodie8301 wrote:

Have you changed your channel lineups???  Iwanted to watch Spike Channel yesterday, but got a message it was no longer availble on my current package.  (Have Digital Starter VS Digital Preferred)  What gives and I can't get the Lineup to work online either!


http://forums.xfinity.com/t5/Channels-and-Programming/Spike-CMT-POP-Mega-Thread-tier-change-1-7-15/t...


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: spike tv

http://my.xfinity.com/channelhelp/


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Line Up Change????

http://my.xfinity.com/channelhelp/


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Spike Channel

http://my.xfinity.com/channelhelp/


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

missing chanels

Why are channels disapering from my set, like 24 CMT 63 Spike and others?????

 

New Poster

Re: missing chanels

Why are we missing CMT
Official Employee

Re: missing chanels


mikeprentice wrote:

Why are channels disapering from my set, like 24 CMT 63 Spike and others?????

 


http://my.xfinity.com/channelhelp/


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!