Community Forum

Spike / CMT / POP Mega Thread change 1/7/16 1/14/16

Regular Contributor

Re: My On Demand stopped working yesterday. s that are part of my subscription.


Roddy2015 wrote:

I have lost Spike, POP, and CMT too as of 01/14/16. I am researching cable and internet alternative right now but unfortunately I am under this contract for another 8 months. It looks like the contract is only binding to us customers but not to Comcast, they can freely increase price and reduce service. Whatever loophole in the laws that allows this must stop.


Maybe it's time to start contacting our local cable commissions about this one-sided agreement Comcast has made us sign in order to get their service.

Regular Visitor

Re: move channel to a different package

I absolutely agree. They also took programs that we had recorded on the DVR. I also think that if they leave it this way we should be compensated for it.

Regular Contributor

Re: move channel to a different package


ryan8446 wrote:

I absolutely agree. They also took programs that we had recorded on the DVR. I also think that if they leave it this way we should be compensated for it.




They don't miss a trick, do they. Taking recordings off the DVR, that's pretty petty of them.

Official Employee

Re: Why am I no longer able to access TCM channel?


DoveDrum2 wrote:

Six months ago I was able to access TCM but now I am being told I do not have access. My monthly billing hasn't changed so does this mean I am getting fewer options (less service) but paying more? This is the third time I have tried to get an answer. A year ago I had to resort to the FCC and the State's Attorney to get any sort of response from Comcast. I really don't want to go that rute again, but if necessary, I will. It is getting to the point that I am seriously thinking of dropping Internet, Phone, and reducing my "package" to the very basic and subscribing to sling.


In your area, TCM has been moved from Digital Starter to Digital Preferred as of Jan 19/2016


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

CMT

CMT has been moved to the Sports Entertainment Package!  If that's supposed to sell more packages...it won't.  Everyone I've talked to is switching to U-Verse!  It costs less for more channels! 

Admin1

Re: Subscribed to channel but says I need a subscription

pgator0307 -- Spike moved to the Digital Preferred Tier. You would need to subscribe to that tier to get that channel. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Spike / CMT / POP Mega Thread change 1/7/16 1/14/16

Now why would anyone put CMT, the Country Music Channel on the sport package??? Makes no since at all!!!

Frequent Visitor

Re: Spike / CMT / POP Mega Thread change 1/7/16 1/14/16

why doesn't our monthly fee drop if we are losing channels? I rarely watched CMT, but I did periodically like watching Spike and they JUST added TNA wrestling to POP from Destination America... and I didn't HAVE DA, but I had POP until this month... I can upgrade to the next teir and pay more for ONE channel, the rest that it adds are not something I would ever really watch. and POP would ONLY be once a week... not worth the extra money... and we should have to pay less for getting less, unless you added Nick jr and Disney jr to Digital Starter to replace them. I just think it is kind of dumb to change stuff up without even polling customers to see what they watch, or even looking at popularity or viewing habit data.

Regular Visitor

Re: Spike / CMT / POP Mega Thread change 1/7/16 1/14/16

This is how Comcast has gotten by FTC/FCC scrutiny for years!! They wait for channels to become popular then them to higher tiered levels, or now to 'add-on' status, then add the same amount (perhaps a couple more) channels that are 'diversified' and proclaim they are adding value to your plan and therefore are entitled to raise your rates. I believe CMT was one of the 'foundational' channels that has always been included with Comcast service, it is total bunk that they now want to charge customers more for it!! We have been with them for several decades and have seen our bill do nothing but increase, sure our access to channels as as wel, but they aren't channels we want or use! Now they are chipping away at those as well. Guess it really is time to make the CUT and get rid of these fat bills!

New Poster

Where is CMT?

Has anybody had problems with the CMT channel? We've been getting a message of 'Not Authorized. for about a week. I called to day and they sent a signal, but it did nothing to fix the problem.Any suggestions?

New Poster

why don't I get TCM anymore???

I don't understand why I do not receive TCM anymore? I'm not overly wealthy, but I love that channel those old black & white movies really help me and my MS to relax, I just noticed the past couple days that when I click on 40 it goes to 39. Can you help me with this question? Thank you, Lisa Quick

New Poster

spike

did you drop spike tv from your line up?

Official Employee

Re: Where is CMT?


freeportdan wrote:

Has anybody had problems with the CMT channel? We've been getting a message of 'Not Authorized. for about a week. I called to day and they sent a signal, but it did nothing to fix the problem.Any suggestions?


http://my.xfinity.com/channelhelp/


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Cable channel POP

Was getting cable channel POP just fine, Channel 3 for my service. Now it won't come up at all on TV sets with digital converters   and get an error 'not authorized' Shows whats on but can't see it.

Very disturbing can't see soap opera repeats!!

New Poster

CMT

Why has CMT been removed from the programming?? I have one of the higher packages and I am really upset that I should have to pay more to get a sports package I do not want just to get CMT.  Get real and get it back where it belongs!

Contributor

Re: Why am I no longer able to access TCM channel?

So what you're saying is I'm paying the same for less service?

New Poster

TCM

2 months ago, I joined at a higher level just to get TCM. Now it's at a higher level. What's up?

New Poster

Re: why don't I get TCM anymore???

I am not receiving TCM on my older TV in the bedroom with the converter box.  This just happended within the past week or two.  I If I scroll through the channels it skips from 39 to 41 (skipping TCM 40).  TCM is supposed to be part of basic cable.

 

Please help.

New Poster

Re: Spike / CMT / POP Mega Thread change 1/7/16 1/14/16

Okay...

What I'm hearing you say is that...YOU...Comcast can break, make adjustments, and add / subtract channels from my contract and not update, inform nor compensate me for the inconvience.  But when I ask for a specific channel, I must pay for it.  It seems like to me, those who are already with the company should be honored under a grandfather clause due to the fact that your company is changing the packages that you offer.  We faithfully pay you and continuously invest in your company blindly, and this is the gratitude that you choose to express??? Come on man?! I guess we, my family, will be making some decisions very soon about my devotion to your company once the contract ends.  How often do you do this? Inquiring minds want to know!

 

New Poster

Station 182 POP is not working

Is the POP station off line or did comcast stop carrying it?

New Poster

channels

Why all of a sudden do spike and tmc not work or not apart of my package.  Ever since I started they were part of the package I had and now they do not work as of last week

New Poster

Re: Spike / CMT / POP Mega Thread change 1/7/16 1/14/16

When I signed up last year for a two year contract I was not told that I would lose CMT and Spike,  Now I'm suppose to pay more to get CMT.  When my contract is up I will be looking for a different provider.

New Poster

WHat ahppened to CMT?

What happned to CMT. I watched this channel all the time and now it say I need to subscribe to it. This was in my orginal package and I feel it is part of what I signed up for and now it os no longer available.

New Poster

Re: WHat ahppened to CMT?

I just saw that CMT moved to the "sports entertainment package" Does this make any sense?? Why is CMT part of teh sports entertainment package and How can I get it back?

New Poster

Re: Spike / CMT / POP Mega Thread change 1/7/16 1/14/16

What the heck does CMT have to do with Sports Package? My rate keep going up and losing channels, guess it is time to shop around for other comapnies packages. Hate to change after 45 years and have never wanted to have  dish of any kind but I guess I will have to. Thanks xfinity for ruining a good thing!

 

 

New Poster

Re: Why am I no longer able to access TCM channel?

I have digital perfered and I can't get TCM or spike

 

Official Employee

Re: Why am I no longer able to access TCM channel?


artillerygunner wrote:

I have digital perfered and I can't get TCM or spike

 


Double check your billing statement


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Changes in channel Lineup

So disappointed with the change in channel line up.  I now have three less channels but my bill remains the same.  It is a shame that Comcast does not care about their customers.  While you see that they are making money, customers reap none of the benefits especially those who have lower incomes and cannot afford the higher prices to change packages.  I really thought with some of the surveys, etc. that there might actually be changes made for the better, but as ususal, this was just a marketing ploy.

 

New Poster

Channel Spike

Why isn't the channel "spike" working? I used to get it and it doesn't work anymore...

New Poster

Re: Changes in channel Lineup

I noticed the same thing! If I wouldn't haven't gotten FREE HBO I would only have bravo, cspan channels. You can't watch squat. I think Streampix might be limited too. Very disappointed!

New Poster

Re: loss of channels

I subscribe to a package and I lose spike.... have to upgrade.... OK so I upgrade and then another channel gets dumped.... so I upgrade again.....where does it stop?

My bill doesn't go down I jjust get a replacemet called btv? what kind of replacement is that?

Not happy

New Poster

Why can't I watch the cmt channel anymore

I used to be able to watch the cmt channel and all I get is subscribe to cmthd free with subscription to watch this program you'll need to add this channel to your line up please go to xfinity .com and select my account to update your service but I don't see where I can do this please help I don't want to have to call in
New Poster

Spike TV

Our service is doing well but about a week ago it stopped showing Spike tv station on our television but I can watch it on all of the mobile devises in our wifi network. How do we get Spike back?
New Poster

Re: why don't I get TCM anymore???

I had the same problem. Tech guy came out om 01-22-16 and told me Comcast moved TCM and SPIKE to HD-only. So you now need a cable box instead of the digital adapter box to watch it.  He said he just found out himself that morning and that the customer service people were not evening aware of it. Will cost you more money of course. I am going to look into other providers.

New Poster

Re: Spike / CMT / POP Mega Thread change 1/7/16 1/14/16

I just signed up for Xfinity a month ago and you take away Spike from my digital starter package. I have a 2 year agreement this doesn't seem right. I will have a hard keep this service after 2 years.

New Poster

TCM channel

I was getting TCM for the past 23 years but now it says Not Authorized. Has this been taken off my list of programs available to watch?

Regular Visitor

Re: loss of channels

Why should we pay more money for less channels. My bill went up 60.00 this month. Don't even know why.So frustrated. Ugh

New Poster

CMT

How is it that Comcast can just remove a channel you are psying for?
Frequent Visitor

about missing channels

why have i lost 3 cable channels? i have had them for years, now they are gone and i still pay a higher rate, good bye comcast hello dish, at the end of this month i will be switching, as well as most of my friends i would not have known this happened until they informed me, i thought comcast wanted to be bette than direct tv guess not.

New Poster

Where is CMT?

I can't get CMT anymore! Very upset. Answers???
New Poster

Country

I have contract with certain stations offered, CMT was removed without my permission. My next letter is to the FCC.
New Poster

Re: Spike / CMT / POP Mega Thread change 1/7/16 1/14/16

How in the Heck can CMT be considered sports? REALLY Comcast? Quit screwing over your loyal customers. I guess it's time to make a switch to either dish or internet TV. 

Contributor

not authorized for cmt 1/24/16

When I went to bed last nite, I was watching CMT on channel 686.  This morning 1/24/16, it says that we are not authorized for CMT.  I tried both channel 61 and 686.  What gives?  Thanks.

New Poster

CMT

Just found out that the channel CMT is now in the sports challenge package. I for one am not a very happy person on this. I have had Comcast for many years and had CMT for all them years. I only watch CMT on weekends for the music videos in the morning and I do not watch sports. Now you tell me how Music videos are sports related and how Comcast can take channels away and still charge you the same per month but start charging you for a channel you have gotten on your present package for years. I for one am not very happy with the way they want to screw thier customers. If you take something away then give something in return not just say now we have to pay for what we have gotten for years. I do know of two calls I plan on making and none are to comcast.

Frequent Visitor

how many channels are you dropping

every day for the past three days i have lost channels, what is up comcast? i want to pay a lower cable bill if you keep that up.

Silver Problem Solver

Re: not authorized for cmt 1/24/16

I lost CMT also. It appears it was moved to a more expensive tier.

New Poster

Cmt

I just have to say, I'm really not happy with CMT being removed from my channel lineup.
New Poster

change od channels

Why when I signed up for a package was CMT included and now if I want that channel I havce to suscribe?  What a bunch of BS!!    You get to change my package  and my channels and expect me to continue to pay for the same service that I HAD??  

I wish evryone would be in a uproar about this??

This a breach of my contract with you

New Poster

CMT is a Sport now?

Why is "CMT" County Music Television on the Sports channel you want me to pay money for when I have had it as part of the package for years? It is listed as being part of the package I agreed to pay for originally.

Contributor

Re: CMT is a Sport now?

I have to agree.  CMT is NOT a sports channel.  I should not have to get a sports package to get it.  I think it is about time that Comcast and other TV providers come up with the ability for customer to customize their packages.  They are always sticking us with channels we rarely if ever watch.  Customizing channels makes sense for everyone.  Also, considering how much more I get charged for Comcast over satellite TV is making me rethink my options.  I have gone around with them before about having "specials" for loyal customers instead of just new customers.  It always falls on deaf ears.