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Showtime free preview on OnDemand.

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Regular Contributor

Showtime free preview on OnDemand.

I've just discovered that we have a free preview of Showtime OnDemand.  Why has this not been advertised??  When did it start?  When does it end?  Finding it by chance is fine -- but aren't these the kinds of things YOU should be letting us know about before they happen???

Expert

Re: Showtime free preview on OnDemand.


@mrshvd3 wrote:

I've just discovered that we have a free preview of Showtime OnDemand.  Why has this not been advertised??  When did it start?  When does it end?  Finding it by chance is fine -- but aren't these the kinds of things YOU should be letting us know about before they happen???


1 )   the mention was on your last statement. Did you read it?

 

2)   When you go to the ON DEMAND menu it is on the top of the listing. I found it there.

 

The Premium channels decide how or when they might have a special preview to get new customers. 


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Gold Problem Solver

Re: Showtime free preview on OnDemand.


@MNtundraRET wrote: ... 1 )   the mention was on your last statement. Did you read it?

I just double-checked my last three statements -- no mention of Showtime in any of them. I received no notice by email or snail mail. I can find no mention of the event on https://my.xfinity.com/ or in "My Account", or anywhere else.

 

What's the point of having free previews if you don't tell anyone about them???

Diamond Problem Solver

Re: Showtime free preview on OnDemand.

https://www.xfinity.com/hub/tv-video/showtime-free-preview-summer-2019?pc=1

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Diamond Problem Solver

Re: Showtime free preview on OnDemand.

Future free previews
https://www.xfinity.com/hub/tv-video/summer-of-free-tv

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Regular Contributor

Re: Showtime free preview on OnDemand.


@MNtundraRET wrote:

@mrshvd3 wrote:

I've just discovered that we have a free preview of Showtime OnDemand.  Why has this not been advertised??  When did it start?  When does it end?  Finding it by chance is fine -- but aren't these the kinds of things YOU should be letting us know about before they happen???


1 )   the mention was on your last statement. Did you read it?

 

2)   When you go to the ON DEMAND menu it is on the top of the listing. I found it there.

 

The Premium channels decide how or when they might have a special preview to get new customers. 


Yes, I read it, and no, there was NO mention of it in my last statement, nor the statement before that.  If it was in your statement, good for you.

 

Going to the OnDemand menu is how I found it, too.  But we have this forum which has announced free previews  ahead of time in the past -- and didn't this time.

Regular Contributor

Re: Showtime free preview on OnDemand.


@BruceW wrote:

@MNtundraRET wrote: ... 1 )   the mention was on your last statement. Did you read it?

I just double-checked my last three statements -- no mention of Showtime in any of them. I received no notice by email or snail mail. I can find no mention of the event on https://my.xfinity.com/ or in "My Account", or anywhere else.

 

What's the point of having free previews if you don't tell anyone about them???


Same here.  There has been no mention in any of my most recent statements or by email.  Thank you for confirming that.

Regular Contributor

Re: Showtime free preview on OnDemand.


@CCAndrew wrote:
https://www.xfinity.com/hub/tv-video/showtime-free-preview-summer-2019?pc=1

And where was something posted somewhere that might have directed me to that link ahead of time?

Regular Contributor

Re: Showtime free preview on OnDemand.


@CCAndrew wrote:
Future free previews
https://www.xfinity.com/hub/tv-video/summer-of-free-tv

Now, THIS was a very helpful link, Andrew, and it would help if we had more like them AHEAD of the previews.  Thank you.

Gold Problem Solver

Re: Showtime free preview on OnDemand.


@CCAndrew wrote: https://www.xfinity.com/hub/tv-video/showtime-free-preview-summer-2019?pc=1
Future free previews  https://www.xfinity.com/hub/tv-video/summer-of-free-tv

Thanks Andrew, but it just isn't reasonable for Comcast to expect customers to search all over its website on the off chance that a free preview is available somewhere, sometime.

 

In this case I only learned about the preview after it was nearly over. What good does that do me, Showtime, or Comcast?

Diamond Problem Solver

Re: Showtime free preview on OnDemand.

@mrshvd3
Your 100% right, normally there’s all kinds of advertising for the free previews.

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