I have my channel display set to HD only. When I choose to be reminded for an upcoming show on a specific channel (HD), the reminder pops up properly. When I select to tune to channel, I am taken to the SD channel of the show instead of the HD channel I selected to be reminded. Has anyone else experienced/reported this?
Solved! Go to Solution.
RESOLVED: While 'CHAT'ing with a rep, I was directed to the Xfinity->Settings->Preferences->General->Prefer Best Available Resolution. My setting was OFF, and after changing to ON, the Tune To channel now goes to the HD channel. The problem had happened only when I was NOT viewing the Reminder HD channel when the Remind pop-up occurred.