Community Forum

Programming interruption

New Poster

Programming interruption

Please advise as to why when I am watching Xfinity's Free Movie Channel during prime time, the program continues to pause momentarily for the duration of the movie. I have been advised from outside sources that it is as a result of what is known as "Neautrality". Should this be the case I see no need to continue with the bundled programming I have but rather move to a basic service.

Official Employee

Re: Programming interruption

Hello gungapoochie. This definitely is not the cause of your programming interruption. I can assist in troubleshooting the pause interruption you are seeing. Can you confirm which channel(s) this is occurring on when you see the pause? Also, so that I may check the diagnostics on your account, please send me a private message and include your full name, service address, and account number so I can access your account.