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Open Letter to Xfinity Dropping Channels without Customer Input or Warning

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Open Letter to Xfinity Dropping Channels without Customer Input or Warning

Where to begin?

I am absolutely ticked off about Xfinity dropping channels such as Oxygen, WeTV and ID. This makes ZERO sense to me. I was told by numerous chat reps (check the transcripts - you guys wanna record conversations for benefit, well look how misinformed and lied to I was for over a week) that these channels would be in my new plan. When the channels were still not showing up after a few days I was told they weren't included, in fact Xfinity dropped the channels all together. Oh thanks! Were you planning on telling me? Do you plan on telling you other customers, because I guarantee on everything that you will be receiving many complaints once people see these channels are dropped. Did you think about surveying customers to see their needs before dropping them? Nope. Did you do your research? Again nope, because you would see the amount of women especially ages 20-50 that would absolutely reject this.

From what I got from the questionable chat reps, you guys dropped these channels to save XFINITY money, no care whatsoever on the customers. If you still have the channels they will be gone by July 1st - I was told.  Even though we pay an outrageous amount monthly for horrible channels and services. You guys are really unbelievable, continuously scamming and ripping off people. 

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New Poster

Re: Open Letter to Xfinity Dropping Channels without Customer Input or Warning

I whole heartedly agree with the open letter to Comcast.  I pay almost $200.00 a month for TV from you people and just drop the one of the ONLY channels I watch that I don't have to pay extra for!!!

BAD CUSTOMER SERVICE to say the least.  

New Poster

Re: Open Letter to Xfinity Dropping Channels without Customer Input or Warning

I have been fighting with comcast for the past week or 2 over these dropped channels. The reason I signed up for this service was because of these channels. I did not know that they no longer carried them. It is not right that we pay all this money and can't even get the channels we want. I sure hope they do the right thing and bring them back or they will start losing customers...

Official Employee

Re: Open Letter to Xfinity Dropping Channels without Customer Input or Warning

Hello All, 

 

We appreciate your feedback and thank you for taking the time to reach out to us. I will pass along this information.


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New Poster

Re: Open Letter to Xfinity Dropping Channels without Customer Input or Warning

I called Comcast and they said that wetv,oxygen would not negotiate with xfinity. For the money we pay figure something out COMCAST/XFINITY.
New Poster

Re: Open Letter to Xfinity Dropping Channels without Customer Input or Warning

Totally agree with the original poster and others.

 

Loyal customer since 2013, I got duped twice by Comcast.

First they 'reshuffle' my channels without notice, they move some channels to a higher tier and I have to sign another 'promo' (which actually cost more) to keep those channels.

And since I still have my free HBO from 'Loyalty program' and I didn't want to lose it,  on May 2018, I signed another package for two years, with assurance from the salesperson that I can grandfather the free HBO for that 2 years package promo price span.

Turned out the sales 'eliminate' my free HBO, and replaced it with just 6 months free HBO promo.

I just found out recently when the HBO stop working (again without notice).

 

I spoke with a chat person (from India) and he offers me one month free of HBO, which I turned it down for I want to clarify first why the sales person lied to me on May.

The next day, I was able to call and speak to the Retention-Loyalty Team (Mumu from Manila - I think), and she wasn't nice and basically says that there is no more any free HBO, we merged to other company and we change the policy. And she offered me promo rates (which definitely will increase my monthly bill again).

When I told her that a day before, a chat person can offer me one month free HBO, she said with an unpleasant tone,  there is not the case. No more free HBO, not even a day more!!! 

Had enough with Comcast-Xfinity lies and inconsistency, I told her I will return all the equipment ASAP.

Thank you 

 

 

 

Expert

Re: Open Letter to Xfinity Dropping Channels without Customer Input or Warning


@atidwell1142 wrote:

Where to begin?

I am absolutely ticked off about Xfinity dropping channels such as Oxygen, WeTV and ID. This makes ZERO sense to me. I was told by numerous chat reps (check the transcripts - you guys wanna record conversations for benefit, well look how misinformed and lied to I was for over a week) that these channels would be in my new plan. When the channels were still not showing up after a few days I was told they weren't included, in fact Xfinity dropped the channels all together. Oh thanks! Were you planning on telling me? Do you plan on telling you other customers, because I guarantee on everything that you will be receiving many complaints once people see these channels are dropped. Did you think about surveying customers to see their needs before dropping them? Nope. Did you do your research? Again nope, because you would see the amount of women especially ages 20-50 that would absolutely reject this.

From what I got from the questionable chat reps, you guys dropped these channels to save XFINITY money, no care whatsoever on the customers. If you still have the channels they will be gone by July 1st - I was told.  Even though we pay an outrageous amount monthly for horrible channels and services. You guys are really unbelievable, continuously scamming and ripping off people. 


I still have all those channels in my service area: Twin Cities MN. I have not changed my service level for over a decade. For all I know, maybe some were recently returned.


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