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New to Xfinity; Packages says TV Land should be available but it isn’t

New Poster

New to Xfinity; Packages says TV Land should be available but it isn’t

I see that others have had this issue as well. I am new to Xfinity and purchased a package that includes TVLand; however, the channel is black. Can someone please help me? 

Official Employee

Re: New to Xfinity; Packages says TV Land should be available but it isn’t

Hi Jsnmckinney, thank you for reaching out here and welcome to our Community Forums.  I will gladly assist in reviewing your current channel lineup. Could you please send me a private message with your full name to begin?

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: New to Xfinity; Packages says TV Land should be available but it isn’t

Hello Jsnmckinney, I haven't heard from you but please reach back out if you still need assistance.  

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!