We just purchased a new Sceptre TV with internal DVD. Trying to program using codes on Xfinity site without success. I have an X2 remote. After programming it I only get Channel, Guide, Exit. Can’t use Power, or Volume.
Tried support and they referred me to on site service center. They gave me a new remote and sent me on my way. Same problem after programming new X2.
My Xfinity box is the small unit.
I asked at the support center before I took the replacement remote what my Plan B was. His response was to use 2 remotes : (