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New Sceptre TV w DVD - Unable to Program Remote

New Poster

New Sceptre TV w DVD - Unable to Program Remote

We just purchased a new Sceptre TV with internal DVD. Trying to program using codes on Xfinity site without success. I have an X2 remote. After programming it I only get Channel, Guide, Exit. Can’t use Power, or Volume.

Tried support and they referred me to on site service center. They gave me a new remote and sent me on my way. Same problem after programming new X2.

My Xfinity box is the small unit.

I asked at the support center before I took the replacement remote what my Plan B was. His response was to use 2 remotes : (

Official Employee

Re: New Sceptre TV w DVD - Unable to Program Remote

Tvs with built in dvd are hit and miss to work with Comcast remotes. More miss than hits. Did you try
https://www.xfinity.com/support/remotes/

I am an Official Comcast Employee.
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