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New Channel Only Shows on One TV

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New Poster

New Channel Only Shows on One TV

I added a new channel to my lineup, but it only comes up on one (the main) TV.  I can understand maybe not showing up on older TVs, but one of the is a newer flat screen.  How can I get it to come up on at least the other flat screen?  Thanks.

Official Employee

Re: New Channel Only Shows on One TV

It goes by the type of box /level of service. For example, if you have anything over Digital Starter and have a DTA, those channels over Digital Starter will not show on a DTA. Check your equipment types

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New Poster

Re: New Channel Only Shows on One TV

Thanks for the info, but not sure what it means.  We have X1 Starter Triple Play, Digital Preferred.  Each additional TV has a little black box attached.  Is that a DTA?

Official Employee

Re: New Channel Only Shows on One TV

You’d have to tell me, most cables boxes are small and black. But if you’re getting a channel on one box but not on another that’s usually the reason. If that’s the case you would need to upgrade the box.

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