NJgirl75, thank you for taking the time to reach out to us here. Apologies for the delay!
I can help take a look at this further with you and fix the Netflix issues. I love being able to watch Netflix on my X1 box, and we want you to be able to watch it from the correct account! To get started, can you please send me a PM with your first and last name?
To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”