Trying to get into Netflix and I keep getting this error message: Code: ui-800-3 (100018). How can I fix this?
Netflix website has solution for fire stick and smart tv. Used the smart tv solution. Looks like that fixed it.
When you get the message, select More Info. Scroll down and select Reset to reset the Netflix app. Restart Netflix and sign in again.
We are so sorry for the inconvenience you may have experienced when attempting to use Netflix. The UI-800-3 is a known issue and one that if you follow the steps outlined below to reset Netflix, should be resolved:
Press the A button on your remote control, scroll to the right and select Reset Netflix.
Select Reset Netflix.
All set. You can open Netflix on X1 by selecting Restart Netflix.
Please let us know if you continue to experience difficulties after completing this reset.
i have the same error message, but if I follow the reset, am I going to have to sign back in using my password ? -which I requires that I go to Netflix and retrieve my forgotten password.
cynkellysmith, thank you for reaching out. To take a look at this further with you, please send me a PM with your first and last name.
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”