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Netflix

Trying to get into Netflix and I keep getting this error message:  Code: ui-800-3 (100018).  How can I fix this?

Official Employee

Re: Netflix


@kst1 wrote:

Trying to get into Netflix and I keep getting this error message:  Code: ui-800-3 (100018).  How can I fix this?


 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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New Poster

Re: Netflix

I am getting this same error code. Have you figured out how to fix the problem? Any help would be appreciated.

New Poster

Re: Netflix

Netflix website has solution for fire stick and smart tv.  Used the smart tv solution.  Looks like that fixed it.

When you get the message, select More Info. Scroll down and select Reset to reset the Netflix app. Restart Netflix and sign in again.

Administrator

Re: Netflix

We are so sorry for the inconvenience you may have experienced when attempting to use Netflix. The UI-800-3 is a known issue and one that if you follow the steps outlined below to reset Netflix, should be resolved:

 

Press the A button on your remote control, scroll to the right and select Reset Netflix.
Troubleshooting screen with "Reset Netflix" option selected.

Select Reset Netflix.
A pop-up box to Reset Netflix which allows you to press Reset Netflix or Cancel.

All set. You can open Netflix on X1 by selecting Restart Netflix.
A pop-up window that says All Set.

 

Please let us know if you continue to experience difficulties after completing this reset.



I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
New Poster

Re: Netflix

That worked! Thank you for your help!
New Poster

Re: Netflix

i have the same error message, but if I follow the reset, am I going to have to sign back in using my password ? -which I requires that I go to Netflix and retrieve my forgotten password. 

New Poster

Re: Netflix

Yes. Unfortunately it does require you to sign back in. But, it does fix the problem.
Frequent Visitor

Re: Netflix

It did fix the problem.

New Poster

Re: Netflix

Now I have error code ui-800-2 , when trying to restart Netflix 

New Poster

Re: Netflix

Still didn't work after box reset and Netflix reset
New Poster

Re: Netflix

Still not working
New Poster

Re: Netflix

My Netflix has stopped playing movies what is wrong