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Netflix

Trying to get into Netflix and I keep getting this error message:  Code: ui-800-3 (100018).  How can I fix this?

Diamond Problem Solver

Re: Netflix


@kst1 wrote:

Trying to get into Netflix and I keep getting this error message:  Code: ui-800-3 (100018).  How can I fix this?


 


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New Poster

Re: Netflix

I am getting this same error code. Have you figured out how to fix the problem? Any help would be appreciated.

New Poster

Re: Netflix

Netflix website has solution for fire stick and smart tv.  Used the smart tv solution.  Looks like that fixed it.

When you get the message, select More Info. Scroll down and select Reset to reset the Netflix app. Restart Netflix and sign in again.

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Administrator

Re: Netflix

We are so sorry for the inconvenience you may have experienced when attempting to use Netflix. The UI-800-3 is a known issue and one that if you follow the steps outlined below to reset Netflix, should be resolved:

 

Press the A button on your remote control, scroll to the right and select Reset Netflix.
Troubleshooting screen with "Reset Netflix" option selected.

Select Reset Netflix.
A pop-up box to Reset Netflix which allows you to press Reset Netflix or Cancel.

All set. You can open Netflix on X1 by selecting Restart Netflix.
A pop-up window that says All Set.

 

Please let us know if you continue to experience difficulties after completing this reset.


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New Poster

Re: Netflix

That worked! Thank you for your help!
New Poster

Re: Netflix

i have the same error message, but if I follow the reset, am I going to have to sign back in using my password ? -which I requires that I go to Netflix and retrieve my forgotten password. 

New Poster

Re: Netflix

Yes. Unfortunately it does require you to sign back in. But, it does fix the problem.
Frequent Visitor

Re: Netflix

It did fix the problem.

New Poster

Re: Netflix

Now I have error code ui-800-2 , when trying to restart Netflix 

New Poster

Re: Netflix

Still didn't work after box reset and Netflix reset
New Poster

Re: Netflix

Still not working
New Poster

Re: Netflix

My Netflix has stopped playing movies what is wrong
New Poster

Re: Netflix

12-8-18 I continuously lose connection while watching Netflix. I have to reload approx every 20 mins. I have refreshed via the phone and I have refreshed my modem online. what next? it is very frustrating!!!

Tags (1)
New Poster

Re: Netflix

I am also getting a code at the bottom tvq-pm-100 (3.1.51)

Official Employee

Re: Netflix

cynkellysmith, thank you for reaching out. To take a look at this further with you, please send me a PM with your first and last name. 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”


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