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NFL Network Removed from my Package

New Poster

NFL Network Removed from my Package

Three months ago I sat with a comcast salesman and told him I had been with Direct TV for 10 years and was happy with them.  I did need to upgrade my internet access so I listed some very important things to me if I was going to switch from Direct TV to Comcast.  #1 was that I paid no more than I was paying for Direct TV and that #2 - I had to be assured that I was able to access a group of channels that were important to me, especially the NFL Network.  The picture attached is the Channel line ups he used to get my cost equal to Direct TV and it includes the NFL Network.  So now, just three months later I cannot access the NFL Network.  I call and the smug lady tells me that it is no longer part of my package and I have to buy the Preferred package now to get it.  

Bad business folks.  

And frankly, their internet service (wireless access) is not what they said it would be either - unless you are sitting in the room with the modem.

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Valued Contributor

Re: NFL Network Removed from my Package


@Stamper80 wrote:

Three months ago I sat with a comcast salesman and told him I had been with Direct TV for 10 years and was happy with them.  I did need to upgrade my internet access so I listed some very important things to me if I was going to switch from Direct TV to Comcast.  #1 was that I paid no more than I was paying for Direct TV and that #2 - I had to be assured that I was able to access a group of channels that were important to me, especially the NFL Network.  The picture attached is the Channel line ups he used to get my cost equal to Direct TV and it includes the NFL Network.  So now, just three months later I cannot access the NFL Network.  I call and the smug lady tells me that it is no longer part of my package and I have to buy the Preferred package now to get it.  

Bad business folks.  

And frankly, their internet service (wireless access) is not what they said it would be either - unless you are sitting in the room with the modem.

Disgusted.Joke.JPG

 

 

 

 

 

 

Packages are changed often. I had CMT and now I don't. One reason I believe this done is because the network wants more money so they move the channel to a different programming tier.


 

Contributor

Re: NFL Network Removed from my Package

Same ole same old with Comcast. Remove and don't add. Or if something is added...... not of equal value. Can't wait for my contract to expire.

New Poster

Re: NFL Network Removed from my Package

Yep. Complete joke. I’ve had it for 6 months. Told the door to door guy I needed nfl network. “Oh no problem” now they want 17extra dollars just before nfl starts. Gimme a break. Not to mention I have to unplug the power cord at least once a day because of the freezing. I will be cancelling not for 18 months tho. :::sigh:::

New Poster

Re: NFL Network Removed from my Package

I talked to someone in customer service a few months ago and they told me it was "removed because it was not highly watched". Find that hard to believe, especially in September throught February. Apparently they did their study in the summer months. I am so sad I switched to this service nothing but problems and they don't care about their customers one bit. Can't wait to switch March 2019.

New Poster

Re: NFL Network Removed from my Package

Thats funny, not watched... Its the highest watched sport in the US. I just signed up and a month later they moved NFL Network to a higher tier. They lied to you. They lied to me and after signing a two year contract they went against that contract and moved the programming. This company is dumb!

New Poster

Re: NFL Network Removed from my Package


@Swani51 wrote:

Yep. Complete joke. I’ve had it for 6 months. Told the door to door guy I needed nfl network. “Oh no problem” now they want 17extra dollars just before nfl starts. Gimme a break. Not to mention I have to unplug the power cord at least once a day because of the freezing. I will be cancelling not for 18 months tho. :::sigh:::


I get so tired of the freezing.  You can restart/refresh the box with the remote without unplugging the cord.  I found out after unplugging the cord 350 times.

New Poster

Re: NFL Network Removed from my Package

I have the exact same issue... I upgraded my cable package about 2-3 months ago and it included NFL network HD (channel 853). Now the nfl season starts and "you no longer have access to this channel". I am told I need to upgrade to the next level cable and pay another at least $10 / month to have this channel.  Completely unfair. I have been a long time customer of xfinity, but this is the last straw....