To avoid rehashing everything I can't get local OTA channels like NBC10 for example anymore. I am in the Cherry Hill NJ region and should see this at my tv package level in my listings, but its not there as a fluke or something.
I tried to get help on Twitter, but since they can't help I am trying here. If I can't get help on here I am just cord cutting. I currently pay broadcast fees and should have local stations, that just stopped showing up on my listings in my package, even though they continue to work on my cablecard system. My streaming app devices can no longer see those local channels.
Hello jgibson517. Thanks for visiting and posting on our Forum. I can assist with troubleshooting your channels not showing up issue. To get started, please send me a private message and include your full name so I can access your account. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me.
I will follow up with you after I try to get help from another on Reddit. The help on Twitter said they read all their articles and couldn't figure it out.
Understandable. I appreciate you not duplicating efforts, although our team hear supports Reddit as well. On our Comcast_Xfinity subreddit, my username is CCJoeT.
Let me know if you need further assistance. I am happy to help in any way that I can.
Apologies our other support channels did not resolve your issue. If you would like further assistance with your account or our cable packages, I can help. Before we can get started, due to our security policy, please reply to this private message and include your full name so I can access your account.