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Music Channels

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Music Channels

Cannot access music channels. For example I used to use MC 748 for Easy Listening, it no longer works,

Official Employee

Re: Music Channels

Hi @jekearns1942

 

Thanks for posting to the Xfinity Forums. Sorry for the issues you're having. I'd be more than happy to investigate this for you. First, I wanted to verify the type of cable box you're using. By chance do you have an RNG150 box? If so, you will need to upgrade your box as that box is no longer compatible with the Music Choice channels. 

 

If you are not using an RNG150 box, have you tried to perform a system refresh? 

Performing a System Refresh on X1

  1. Press the A button on your remote control, or visit the Help section in Settings.
  2. Highlight the System Refresh tile, and press OK.
    The Troubleshoot screen with the System Refresh option selected.
     
  3. Please remember that performing a System Refresh will interrupt all X1 TVs and recordings in your home for up to 10 minutes. If you would like to proceed, highlight Refresh Now, and press OK.
    The System Refresh screen, with 'Cancel' and 'Refresh Now' options at the bottom.
     
  4. Once the System Refresh is in progress, don't unplug or turn off any of your TV Boxes, which will automatically restart during this process.
    System refresh in progress screen. Messaging explains that this could take up to 10 minutes and not to unplug or power off any TV boxes.
     
  5. The X1 Welcome screen will appear after the TV Box restarts.
    Welcome screen: Welcome. Powering up. This may take a few minutes.
     
  6. Once the System Refresh has been completed, your TV Box will return to live TV.
    System refresh complete screen: You will return to live TV momentarily.
     
  7. The System Refresh feature can only be used once within a 24-hour period, so if you continue to experience issues, you can Schedule a Call to have a specialist troubleshoot your issues.
    You've recently completed a refresh screen. Schedule a Call option is at left.

    Note: If your attempt to trigger the System Refresh failed, please wait a few minutes and try again, or try rebooting your TV Box

I am an Official Comcast Employee.
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