Community Forum

Missing local radio stations from channel lineup

Frequent Visitor

Re: FM radio service

I will contact Tim <Edited for violating forum guidelines>. Thanks for the suggestion. Will also contact state, federal representatives. Let's keep up the pressure! Comcast has done this before. . .

Frequent Visitor

Re: FM radio service

Rossmoor, Walnut Creek is an over-55 "active adult" community of nearly 10,000 people.  Residents actually pay two HOA fees monthly to two organizations.  The payments are combined for the convenience of making one monthly condo fee payment, here called the "coupon."  The Golden Rain Foundation is the umbrella organization, which maintains the facilites for the entire community, such as the fitness center, golf course, etc., and services for the entire community, such as Comcast cable service, and there is a GRF monthly assessment.  In addition, each "neighborhood" in Rossmoor has its own HOA (called "Mutuals"--there are 18 of them), which manages the local area and maintains the dwellings in  that area, and assesses its own monthly condo fee.

The CEO of the Golden Rain Foundation  is the person who negotiated our contract with Comcast.  Comcast buttered a lot of people up around here to get their contract with this community renewed (it expires again in a couple of years).  Rossmoor is in a valley, and their is no adequate radio reception through the air.  I personally spoke with the Golden Rain CEO and he says that the contract allows Comcast to add and remove stations, so that their action <Edited for violating forum guidelines>)  is not a contract violation.  I  contend that it is.  What Comcast did was not just remove a station or two.  They eliminated an entire service--and a valuable community service at that.  The contract was never intended to be used to justify such an action.  Comcast's action is, in effect, NOT convered by the written contract,  In that case, the long-standing inclusion of the radio channels in their service is a de facto part of the contract, whether specifically addressed therein or not, and must be maintained, or their contract with us is null and void. 

New Poster

Re: Missing local radio stations from channel lineup

Yes, radio channels between 955 and 998 have been missing for at least a week.  Posted 1/23/2019.  X1 Platform customer in San Jose.

New Poster

Re: Missing local radio stations from channel lineup

<Edited for violating forum guidelines> I for one should’ve seen it coming when I saw that they added iHeart Radio app to their lineup. Of course the stations are extremely limited but in my opinion it’s the addition of this very app that has prompted the removal of the local FM stations! I’m debating whether to join others in written protests to the powers-that-be or just cut the cable and go with strictly streaming.

Contributor

Re: Missing local radio stations from channel lineup

This is response I got today from KQED.  All Bay Area counties are in the same boat, not just Rossmoor.  I live in Marin, and we just cannot get FM radio:

"Thank you for reaching out. Unfortunately, Comcast has decided to drop all FM channels from their line up (Not just KQED.) They let their customers know via the November billing statement. <Edited for violating forum guidelines>. If more viewers call and request they bring back the FM lineup it may get them to reconsider. I do apologize for the inconvenience. For now, please stream KQED live on our website or you can download the KQED App via any smart device and tune in that way. 


Regards,
Jesus <Edited for violating forum guidelines>
KQED Audience Services Specialist

 

Frequent Visitor

Re: FM radio service

Thanks for explaining the Rossmoor situation and how you are working to try and get these important community FM radio stations back on the Comcast lineup.  I received a phone call from "Tim" but he wasn't in when I called back - he is one of the "Case Managers" in something that sounds like a situation room where problems are dealt with by managers who try to help, or explain, or at least listen to complaints and perhaps resolve some of them.  I left him a message but have not heard back as yet.  <Edited for violating forum guidelines>; these are stations that people learn from every day, with real people behind the microphones,  stations  that should be available  on a platform like Comcast, which has a reliable signal and should do its job as a community provider  - 

New Poster

Re: elimination of digital FM radio from Comcast package

 Emails for Tom <Edited for violating forum guidelines>, Senior VP of Customer Service  <Edited for violating forum guidelines> and Charlie <Edited for violating forum guidelines>, Chief Customer Experience Office, <Edited for violating forum guidelines>.  I emailed both these men.  The response was an early AM (7:38) phone call from another customer service minion spouting the same company line: We notified you, we no longer have the capability to carry FM radio... <Edited for violating forum guidelines>  Comcast has dropped FM radio service from all of California.

Frequent Visitor

Re: elimination of digital FM radio from Comcast package

"All of California" is a very big area.  "Tim" was somewhere in "Mountain Time" zone . . . Comcast has outsourced itself with call centers in India, Philippines etc.  Can we contact our CA representatives, from our local Mayors, City Council members, to District Supervisors, and legislators like Marc Levine, Jared Huffman, as well as Governor Gavin Newsom?  Are there other movers and shakers who have influence on the behemoth that is Comcast?

Contributor

Re: elimination of digital FM radio from Comcast package

<Edited for violating forum guidelines>One of the local TV stations has a public complaint department where they try to help solve problems.  The more noise we make the better chance we have to be heard.  That's what happened in 2005.  We can do it again!  

 

Frequent Visitor

Re: elimination of digital FM radio from Comcast package

I just contacted 7 on your side ABC7 and Michael <Edited for violating forum guidelines> and left messages about the California communities FM radio services drop.

Contributor

Re: elimination of digital FM radio from Comcast package

Great!  I couldn't remember who it was, but yes, Michael <Edited for violating forum guidelines>.  Good job!

Frequent Visitor

Re: Missing local radio stations from channel lineup

If you have a TiVo Box, you can use the VEWD APP to get to KQED.  Access VEWD from TiVo and from the VEWD list of APPS find Radioline. Radioline has a very limited number of radio stations, however it does have npr and KQED Radio.

Frequent Visitor

Re: elimination of digital FM radio from Comcast package

Yes received the same phone call from a person several hours after I had emailed him as well.

Frequent Visitor

Re: elimination of digital FM radio from Comcast package

Anyone know why Comcast has gone into these postings and removed information that was posted and also removed the post I displayed that was a response from ABC channel 7?

Administrator

Re: elimination of digital FM radio from Comcast package

All,

 

We sincerely apologize for any inconvenience this has caused you. We removed FM Radio from our line-up, because we no longer have the capability to carry it. We notified you about this change in bill starting on Nov. 15. You can find similar entertainment on X1 TV Apps like Pandora, iHeart, Xite, and NPR one.

 

When doing a quick search on the iHeart Radio app on X1 I was able to find a good amount of KQED content (see image below)

KQED.jpegKQED Programming on iHeart Radio App

 

Frequently Asked Questions

 

Why did this happen?

Comcast regularly examines programs and channels in an effort to provide the best overall entertainment choices and content customers want the most. 

 

I signed an agreement for my service. It's not fair to remove a channel that was included in the promotion.

We know that it is upsetting to lose a channel that you like. Our promotional offers provide discounted pricing off of our services. However, we may rearrange or change programming, features or offerings that are a part of our services, even those that we provide under a promotional offer. We regularly evaluate our XFINITY TV to ensure it includes the best combination of programming options to appeal to our customers.

 

 

Again, we sincerely appologize for the inconveince this has caused. We can completely understand your frustration. Please remember when utilizing these forums, you have hereby agreed to the rules, policies, and guidelines contained within our Forum Guidelines and our Forum Accpetable Use Policy as well as any other posted documents throughout the community. Any posts that violate said guidelines will be removed or edited. This includes posts containing personal information, inflammatory remarks, and/or solicitation of any kind. For more information about our Forum Guidelines and our Forum Acceptable Use Policy please see here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/td-p/3115028 & here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/td-p/2618379


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New Poster

Re: Radio stations

What happened to the radio stations!?!?
<Edited for violating forum guidelines>

Frequent Visitor

Re: elimination of digital FM radio from Comcast package

Please explain the non capability part of your explanation we have moved beyond the November notice in our bills that many had overlooked. Explain in detail the the tech reason for the elimination.

New Poster

CANCELLING FM SERVICE

Removing channels from the lineup that I signed up for & am paying for is breach of contract. <Edited for violating forum guidelines>

 

I depended on FM SERVICE because I cannot get good reception on regular radio. That's what I signed up for, & I am angry at this company<Edited for violating forum guidelines>

Expert

Re: CANCELLING FM SERVICE


@annstockpetalum wrote:

Removing channels from the lineup that I signed up for & am paying for is breach of contract. <Edited for violating forum guidelines>

 

I depended on FM SERVICE because I cannot get good reception on regular radio. That's what I signed up for, & I am angry at this company<Edited for violating forum guidelines>


Evidently; you never read the fine print. Channels come and go depending on the number of viewers.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: elimination of digital FM radio from Comcast package

 

com.jpg

 

Contributor

Re: elimination of digital FM radio from Comcast package

Can anyone from Comcast supply an explanation for this statement? I truly do not understand what this means:

We removed FM Radio from our line-up, because we no longer have the capability to carry it

Frequent Visitor

Re: elimination of digital FM radio from Comcast package

Here is more of an answer from my Facebook travels than what anyone from Comcast was ever able to provide:tv.jpg

Contributor

Re: CANCELLING FM SERVICE

Thanks!   That's the clearest explanation I've seen yet, but I fail to believe their thought processes.  I have a 1988 televisions (gasp!) which works great, and will replace if it ever breaks down.  The FM stations were/are such a great option to have.  Yes, I can access KQED on my desktop - which is in another room.  I want the ability to have it in my living room where the tv lives.  iHeart doesn't have the local FM stations, and I don't have the app anyway (remember, 1988 television).  When my tv does die, I'm cutting the cord and getting Netflix, Hulu, etc.   I really dislike the music choices Comcast lists (and to have the screen on annoys me).  Sorry to rant. Just really annoyed. 

New Poster

Re: elimination of digital FM radio from Comcast package

<Edited for violating forum guidelines>

Yeah, no longer able to carry FM; <Edited for violating forum guidelines>

Eliminate the "free" junk movies & restore FM.

Regular Visitor

Re: elimination of digital FM radio from Comcast package

Dear @ComcastJessie,

This heavy handed response to many obviously angry and dissatisfied customers, whether yours personally or the official Comcast company line, is exactly why many of us have, or soon will be, severing ties with Comcast. In reading through many of these replies from your customers all over California, it is plain that not everyone can access FM radio carrier stand stations. Also, all of the radio stations that were contacted have put the blame squarely on Comcast. That is, your decision to no longer offer FM radio is your choice, not the radio stations.

I have been a Comcast customer for well over 30 years but no longer. In addition to cutting my cable TV service with you, I’ll also be switching to a different, cheaper, Wifi service (Sonic).

Good luck keeping customers after this corporate decision. In this day and age of far cheaper, better, more customizable television choices, quitting Comcast seems like a no-brainer decision.
New Poster

Re: Missing local radio stations from channel lineup

Forum is a vital part of my shut in existance. Not Rossmoor, not Marin. Elsewhere dweller.

New Poster

Re: Missing local radio stations from channel lineup

I want to express my displeasure at Comcast for removing all of the FM stations from their line on Xfinity in northern California. I hope they will see the error or their ways and reinstate these stations.

New Poster

Re: Missing local radio stations from channel lineup

I'm as angry about this as anyone, but Comcast _DID_ announce the departure of the FM radio stations in our December 2018 customer invoices. I didn't discover the missing channels until January 16th, but I have to admit - reluctantly - that Comcast did provide me with advance notice, and I just never bothered to read my bill. And - in their defense - Comcast's bill isn't an impenetrable maze of extraneous babble.

 

Yes, I'm angry, but I admit that I take some blame for this as does everyone else, because there's not a single complaint about this issue written prior to January 15th. I'll be cutting this cable at the conclusion of my current contract term, but it's a valuable lesson learned.

Contributor

Re: Missing local radio stations from channel lineup

Like you, I didn't read the small print - just perused the monthly charges. When I looked up the November statement it said it was eliminating the FM stations for LIMITED BASIC only, which is not what I subscribe/pay for.  So when they pulled from ALL packages, I was shocked and heartbroken.  And didn't discover until January 15.  Still not sure what we can do, but I would pay to get my stations back.  It's a lonely house here now ... 

New Poster

Re: elimination of digital FM radio from Comcast package

Personally, I would prefer to give up all of the video content you offer than the FM stations. Pretty disingenuous of Comcast to say that you know longer “have the ability” to offer audio- that is absurd.-O.H.
Frequent Visitor

Re: elimination of digital FM radio from Comcast package

I agree! FM stations should be a priority. Most people watch a limited number of channels, and most in the lineup are JUNK!
Official Employee

Re: FM radio service

Hi, raemiller1933. Thanks for reaching out. Please see the best answer listed here: https://forums.xfinity.com/t5/Channels-and-Programming/Missing-local-radio-stations-from-channel-lin... to find the answers to your questions. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: FM radio service

The solutions I have tried for regaining FM service are not satisfactory. the sound if good on my computer, but it shuts down after about 30 minutes of the broadcast. The TV offers only podcasts, not the stream. I have to get more information about something like Alexa. How would it broadcast a radio station if the reception is bad, as it is at Rossmoor. Will explore Sirius radio, but may be too expensive for someone like me on a fixed income. 

A pox on Comcast for doing this to us! And I never got a notification of this because I do not get a bill from Comcast. The so-called service is included in my monthly assessment, which went up considerably when Rossmoor contracted with Comcast for all of Rossmoor.

Contributor

Re: elimination of digital FM radio from Comcast package

Dear Jesse, Comcast Customer communicator.  Again, I do not have the iHeart App nor do I have XI on my 1988 television, which I have used mostly to get the FM radio stations.  I can stream for an hour on my desktop, which is not in the living room, thus useless to me for audio presentations.  It then will cut off anyway.  We went through this in 2005 and Comcast "miraculously" brought the radio stations back.  You have a very large audience who subscribe to Comcast for their FM service.  Looks like a lot more will be cutting the cord.  

Frequent Visitor

Re: elimination of digital FM radio from Comcast package

It is nonsense that Comcast is no longer capable of carrying the radio stations.  They simply want to free up the bandwidth to use for the kind of programming, like video on demand, that they can make more money on--thus adding to the useless junk already in their programming.

New Poster

Re: elimination of digital FM radio from Comcast package

I too relied on xfinity for local radio stations like kdfc and krty. Unlike regular tv broadcasts like espn or hbo, fm radio is a part of our families morning routine. Like reading the local newspaper (on my iPad), we listen every morning before work and school. Delivering this content through xfinity is much cleaner than searching multiple apps. I understand that channels are added and removed from time to time, but this was over 20 that is now gone. Thank you xfinity for negatively affecting our families daily routine and allowing us to no longer be attached to a service that is comparable to the others.

New Poster

Re: elimination of digital FM radio from Comcast package

I called yesterday and got a similarly smug answer from the customer service—sorry you are calling us:  we told you about this change months ago.  If nothing else, this is an important reminder that Comcast and its subsidiaries can't be trusted. Sadly,  we must be proactive. Yes, they notified us in November. But it is 6 steps from the monthly billing alert to the bill, and then one must wade through the PDF to find a  list of changes in small print and light font on the last page. Not hidden in plain sight but hidden to be hidden.  Yes it is necessary to doubt the sincerity of the company’s apology, but do not for a second doubt that they understand your frustration. After all, they created that frustration, and will continue to frustrate for as long as we allow them to do so.

Frequent Visitor

Re: FM radio service

I am so angry about this. I didn't see any supposed notice and still they have given no good reason to remove my favorite channels. At the very least the price per month should come down. Close to 25 channels are now gone!

Now that you also toke away my 2 RT channels I am leasving as soon as I can! 35ish years custome says good ridance!

Frequent Visitor

Re: Missing local radio stations from channel lineup

Agree! I'm leaving comcast as soon as I can. 35year customer gone!  No reason for taking our radio channels and RT channels away!? You could at least lower the price. 

New Poster

Re: Radio stations

I think that it is a disservice to Xfinity to have dropped the radio stations from the lineup.  Will the stations be returning to the channel lineup??

New Poster

Re: elimination of digital FM radio from Comcast package

You said this information appeared on the November bill. It did NOT appear on my emailed bill.

I really miss being able to listen to KQED radio on my TV. I don't have to have a radio in the same room.  For the amount I pay monthly, I expect to have KQED radio on my xfinity TV. Please return the service.

Your answer said it was too expensive. Your charges to me are expensive also.

M. West, Campbell CA

New Poster

Re: elimination of digital FM radio from Comcast package

I fully agree. Time to look at cutting the cord. Now that we have Acorn, wifi, Netflix, and Amazon Prime, I am not seeing the value of $100 a month for Comcast.

Frequent Visitor

Re: elimination of digital FM radio from Comcast package

Well this is the last straw.  Time to research how to cut the cord.  Anyone know how to get local channels on TV besides an antennae ?  Need that plus theNBA  and ice skating - already have Hulu amazon Netflix etc.  

Expert

Re: elimination of digital FM radio from Comcast package


@SFSailLady2 wrote:

Well this is the last straw.  Time to research how to cut the cord.  Anyone know how to get local channels on TV besides an antennae ?  Need that plus theNBA  and ice skating - already have Hulu amazon Netflix etc.  


It looks like you need a decent radio and outside radio antenna. You have to remember your situation was very unusual. The old company which was purchased by Comcast had the needed radio transmission equipment for this area. The equipment failed and will be hard to replace.

 

In most parts of the country small communities are taxed to pay for needed equipment in special cases like this.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: elimination of digital FM radio from Comcast package

I live in San Francisco - not a small community so I am not sure I understand your response ?  But thanks for trying.

Regular Visitor

Re: Comcast’s decision to remove FM stations..again

From Oakland Hills Area: We too are disheartened to discover the FM radio stations removal. Just one more rung in our decision latter to getting closer to dumping  Comcast/Xfinity TV cable service altogether in favor of more streaming with new smart TVs, accerating the day we go rogue.

 

Best of luck to all fellow CX subsribers......

 

 

Frequent Visitor

Re: elimination of digital FM radio from Comcast package

It appears we have no way to get an answer from anyone in the know. I've just now after a few days of trying figured out how to read and respond to comments here. ugh. I'm trying to get att in cupertino but they have issues at my place so maybe next week. <Edited> I'd be happy with an alternative internet at least

Problem Solver

Re: elimination of digital FM radio from Comcast package

I use the TuneIn web site with my laptop. If you create a free account you can maintain a list of favorite channels. A lot of radio stations stream over the internet individually but I find using TuneIn more convenient.

 

I tried the IHeart radio app. I found it very sluggish and cumbersome even with my fast internet connection. Since it did not have the programming I wanted anyways I gave up on it and went back to TuneIn.

 

Note there are some local channels that are marginal at best for me to listen to over the air but come in great on TuneIn. 

Frequent Visitor

Re: elimination of digital FM radio from Comcast package

Thank you.  Great tip on TuneIn - using it and has the stations I care about the most

Problem Solver

Re: elimination of digital FM radio from Comcast package


@SFSailLady2 wrote:

Thank you.  Great tip on TuneIn - using it and has the stations I care about the most


Glad you found it useful. Note you can search for a particular channel or a program. If you search for a program you get a list of channels that carry it. The only times it makes a difference what channel you choose is whether a paticular channel streams it live or not and if the channel broadcasts the program's entire time slot. It is nice to listen to some programs that are not even carried by any station that is close enough to tune in on a regular radio.