Community Forum

Missing HD Channel

New Poster

Missing HD Channel

About a week ago, I lost Cartoon Network HD (Channel 1734). It just shows "No signal" when I click the channel. The SD channels are there, but I pay too much to settle for SD channels. I did a rescan with my HDHomeRun Prime and it doesn't even see channel 1734. My bill doesn't mention anything about the channel being moved or removed.
Official Employee

Re: Missing HD Channel

Hello @bob88a, thanks for reaching out to our Forums! Also, thanks for checking your bill to see if that channel was removed as well, we appreciate that! I would love to assist and further look into this missing channel for you. In order to do so, can you please send me a private message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Missing HD Channel

@bob88a, I never received a private message from you or heard back from you on here, so I will be locking this thread. Please be sure to send me a PM if you still need assistance with this missing HD channel concern. Please create a new Public post for any new issues or concerns, we're here to help. Thanks and we appreciate you being the best part of Comcast. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!